RENEE G ROBERSON

407-***-****

BUSINESS PROFESSIONAL

Over ten years of data entry

Medical Terminology

Walgreens, CVS, Optum, BC & BS

Updates Customers Refills

Customers Accounts

Focused, Sensitive, Confidential

Proficient In MS Office

Excel Basic

Quickbooks 20.0

Fieldedge Soft

Work Experience

Advance Mechanical Service - Orlando, FL

October 2022-Present

Data Entry/Receptionist

Uploading invoices into clients folders to be paid Clients, Marshalls, H&M, DG, BB, HG etc.

Answering incoming calls from technicians,

customers & clients directed to the proper

Managers, & dispatchers

TruGreen Inc. - Orlando, FL

October 2021-October 2022

AR Specialist

Receiving payments from existing customers

inputting the payments into the database

updating their accounts, multiple states

setting up appointments for yard services, etc.

Employment Security Representative

State Of Florida-Orlando, FL

April 2021-October 2021

Assisting large volume of people with their benefits during the covid 19 era very high volume phone calls filling out their benefits online

dealing with a lot of fraud

Assisting employers with their employees benefits etc. Riteway Building Services Inc.- Winter Park, FL

September 2019-March 2020 (covid 19 era)

AP/AR Billing

Using Quickbook software 20.0

creating invoices for outstanding balances

daily incoming payments from clients,

balancing incoming payments check, electronically

Reports run daily balancing the incoming cash flow using field edge software.

Disclosure Specialist

Homebridge Financial - Maitland, FL

April 2018 to August 2019

Reviewed loan detail checklist (TRID) verifying borrower information for each applicant verifying ECOA

Processed and ordered disclosures for each borrower/co-borrower using current dates, cc loan originators

Processed various loans Purchase, Refinance, FHA, VA, Conventional, HUD using encompass

Verified documents such as contracts, mortgage insurance, reviewing smart fees, tax information, etc.

Technical Support

RP Funding - Maitland, FL

March 2017 to January 2018

Processed inflated volumes of, refinances, purchasing loans estimates for exciting, new borrower reviewing ECOA

Resumed daily mailing hard copies turnaround time frame 24 hrs. to maintain compliance, using encompass

Emailed daily to each lender confirming their terms and conditions cc: each loan originator, processing from pipeline

Customer Service Representative

Data Entry Specialist Optum

Optum - Orlando, FL

October 2013 to February 2017

Processed members applications daily while renewing and making sure all verifications are for approval upon coverage tracker Kept records of each customer to verify, denied and approved applicants Processed to notify MassHealth with proper coding using flow charts for the proper codes in dispositioning each applicant

PBX Operator

Davidson Hotel Sheraton - Stamford, CT

December 2012 to August 2013

• Dispatched shuttle pickups and drop off for guests in a prompt and timely manner

• Received heavy volume of incoming calls answered client questions with correct information while keeping up most professional manners

• Composed emails to guests, while assisting the audit depth with misc. documents

• Assisted with front desk operations to checks in and check out guest EDUCATION

Norwalk Community College

Norwalk, Connecticut

Communications, Secretarial Science

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