General Manager Customer Service
Resume:
PROFILE
Skilled leader and senior manager with a track record of exceeding revenue goals,
driving brands, enhancing and developing systems, and creating culture. Thrives on providing superior customer service experiences. Articulate and persuasive communicator, networker and company ambassador with the ability to overcome objections and sell ideas, products and services. Team leader and player who approaches challenges in a creative and positive manner. Driven, dedicated, and results oriented.
WORK EXPERIENCE
GENERAL MANAGER
Sachet 2022
Dallas, TX
Brought in to reestablish routine post COVID-19 pandemic (e.g., right-size operations, hire and upskill staff).
GENERAL MANAGER
Dakota’s Steakhouse 2018 – 2022
Dallas, TX
Managed all 3rd party contracts, day-to-day operations, and capital investment project execution.
• Took revenue from 3.2M in 2018 upon hire to a projected 4.5M in 2020
• February 2020 NOI of 20.2%
• Manage all employee performance management, schedules, and inventory
GENERAL MANAGER
Al Biernat’s 2016 – 2018
Dallas, TX
Hired to be the new GM of the flagship location on Oak Lawn, which has served as a Dallas institution for 18 years. This high-end establishment grosses 12M a year and employs 80 people.
• Met and exceeded prior year’s performance 11 of 12 months on board
• Produced strong new business by building excellent relationships with local businesses and hotels
• Implemented new standard best practices for higher bottom line profit and increased staff productivity
DIRECTOR OF SALES & OPERATIONS
Accurate Collision 2014 – 2016
Boston, MA
ASSISTANT GENERAL MANAGER MAITRE’D
SR WAITER CORPORATE TRAINER
Boston, MA NYC, NY
Del Frisco’s Restaurant Group (DFRG) 2000 – 2009 & 2011 – 2014 BANQUET DIRECTOR
ASSISTANT DIRECTOR OF FOOD & BEVERAGE
Boston, MA
Bowden Hospitality Group 2009 – 2010
BACHELOR, FINE ARTS ACTING
Marymount Manhattan College
1998
• Hospitality& Service Excellence
• Analytical Skills and Numeracy
• Enhancing Quality and Efficiency
• Effective Communication
• Inventory Management
• Cost Savings
• Interpersonal Skills
• Conflict Resolution
• Change Agility
• Driving Revenues
**********@*****.***
2945 Horseshoe Trail
Frisco, TX 75033
SKILLS
EDUCATION
JAMIE BENGE
CONTACT
ZACK EISENBERG
Union Pacific
T: 323-***-****
E: *************@*****.***
SCOTT GOULD
DFRG Bond Estates
T: 917-***-****
REFERENCES
Contact this candidate