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Helpdesk, System Admin, Field Tech

Atlanta, GA
October 23, 2023

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Turon Franklin

Kansas City, MO ***** 573-***-****

Professional Summary

Purposeful IT professional with 8 years of firsthand experience in system administration and field technology. Adept at managing complex IT infrastructures, troubleshooting technical issues, and delivering innovative solutions to enhance operational efficiency. Seeking a challenging System Administrator or Field Technician to use my technical expertise and critical thinking skills to contribute to the success of a dynamic organization.


●Active Directory

●Hardware and Software Installation

●Performance Monitoring and Optimization

●Endpoint Management

●Network Security

●Server Administration

Work History

Field Nation 12/21-Current

Service Engineer

Successfully 2500 assignments for over 300 clients on the Field Nation platform, consistently exceeding client expectations for quality and efficiency.

Demonstrated expertise in network troubleshooting, hardware installation, software configuration, to resolve technical issues on-site.

Maintained a 96% customer satisfaction rate by ensuring clear communication, prompt response to client inquiries, and delivering superior service.

Effectively managed time and resources to meet or exceed project deadlines, resulting in reduced downtime, and increased productivity.

Collaborated with clients and team members to troubleshoot and resolve complex technical challenges, using strong critical thinking skills and mindfulness.

Upheld strict adherence to safety protocols and best practices while working in diverse environments, ensuring the safety of both clients and me.

Consistently kept a positive rating on the Field Nation platform, building a strong professional reputation and attracting repeat business opportunities.

Demonstrated adaptability and versatility by successfully completing assignments across a wide range of industries and technical domains, highlighting the ability to quickly learn and apply new skills.

Maintained detailed records of work completed, expenses incurred, and client feedback, ensuring correct invoicing and financial accountability.

The Purple Guys (MSP) 04/21-10/21

System Admin II

●Supplied advanced IT support relating to technical issues involving Microsoft as well as clients’ technologies stack and core business applications.

●Supported remote access solution support via VPN, terminal services, and Citrix.

●Supplied technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and security.

●Performed virtual machine provisioning, VM priority setup and template cloning.

● Administration, support and configuration of MS Office O365 for staff

●Administration of accounts, systems, and group policy with active directory on prem or Azure.

Conexon 03/20-03/21

System/Network Administrator

●Performed day-to-day LAN and WAN administration, maintenance and support.

●Configured networks for smooth, reliable operation to meet business processes and goals.

●Prepared productivity reports for the IT director.

●Implement security best practices, including firewalls, intrusion detection systems, and regular security audits, to protect against cyber threats. Served as point of contact between site and upper echelon field sites, often requiring research to ascertain proper individuals overseeing necessary systems at that point in time.

●Co-lead of helpdesk team of 12 helpdesk analyst.

●Rewrote and updated group policy with new domain move and domain level raise.

●Designed SharePoint master page and page layouts, serving as company's main SharePoint support for all technical complications.

● Administration, support and configuration of MS Office O365 for staff

●Maintenance/sustainment of existing client SharePoint sites and sub sites, lists, libraries, and content

MARINE CORPS. 08/19-03/20

System Analyst (Contractor)

●Providing technical support and on-line knowledge to aid 250K end-users with computer issues in the U.S.

●Supporting Active Directory/Microsoft Exchange while keeping DoD policies and standards.

●remote maintenance of computer systems, hardware, peripherals, and telephony.

●Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues.

●Troubleshooting Microsoft Office 2010/2013/O365, SharePoint 2013, and Windows 7/10.

●Managing Print, DHCP, DNS, and File Share services.

●Automated nightly batch using Active Batch scheduler and created nightly jobs for database backups.

●Established network specifications and analyzed workflow, access, information and security requirements.

●Installed, configured, and supported LAN, WAN, VLAN, and Internet system.


MOS: 25B Information Technology Specialist (Part-time, Reserves)

●Managing domains using Active Directory and Group Policy; configuring multi-domain trust relationships.

●Installed and configured Cisco routers and switches, monitor, and troubleshot servers, routers, and switches in a secure environment.

●Supplying customer service and network administration services.

●Setting-up LAN, WAN, and VLANs, as well as SIPR and NIPR with TACLANE.

●Maintaining all technology equipment per government security regulations.

●Performed daily system monitoring, verifying integrity and availability of all hardware, server resources, systems and key processes.

●Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment, including making and cable management.

●Supported virtualized environment for servers used for testing and backend servers.

●Installing, configuring, and troubleshooting DHCP and DNS.

Education /Certifications

(In progress) Bachelor’s Degree, Cyber Security, University of Kansas, Lawrence, KS

oGPA: 3.62

oAnticipated Graduation: 12/25

●Security+ (401 expired, 601 in progress)

●CCNA (In progress)

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