It Operations A Dedicated

Kamyar Mashieh

Throughout my career, I am known as a quick learner, self-starter and a dedicated worker. I am able to demonstrate my ability to handle a variety of tasks effectively and deliver on or before all deadlines. Although I work well independently, I am equally comfortable working as part of a team.

Skills

·Management and oversight, training and development.

·Technology Infrastructure Operations (Servers, workstations, virtualization, routers, Active Directory, Office 365)

·Experience in use of Azure, Microsoft Endpoint, Intune, Workspace One and other Cloud based tools.

·Break fix Laptops and MacBook.

Experience

Avaso Technology Solutions Aug. 2022 - Present

IT Operations Lead /Infrastructure

·Manage IT staff of 15 technicians. Train new IT technicians upon hire, 3 employees at a time.

·Set up and deploy servers, switches, routers, and UPSs in server rooms, IDF rooms and MDF rooms.

·Manage IT techs in imaging Windows computers, using Intune and Workspace One for deployment.

·Use Service Now to create and complete tickets regarding technical issues and change requests.

·SAP Application troubleshooting and apply fixes.

·Deploy new conference rooms from the ground up with Poly Microsoft Teams setup.

·Supervise projects such as Ricoh and Fiery marketing printer replacement.

·Manage and organize PC refresh project and migrate computers from Workspace One to Intune.

Summit Health Group/CityMD Urgent Care Aug. 2020 - Aug. 2022

IT Lead

·Managed all New York and Brooklyn urgent care sites related IT issues.

·Managed 10 techs and trained new technicians one-on-one.

·Deployed and coordinated the team in setting up new sites from the ground up (over 15 sites).

·Managed and handled all inventory and asset management per location.

·Trained and supervised IT techs to image Windows computers via PXE boot and IDRAC servers.

American Media LLC

Helpdesk/Desktop Support Dec. 2018 - Aug. 2020

·Supported IT related issues for 500 end-users including Executives and VPs with white glove service.

·Upgrade hardware and software, and troubleshooted problems on 95 percent Mac environment.

·Configured VPN access with Cisco and gave rights to clients regarding connection.

·Managed all major projects such as Mac refresh project.

Northwell Health, Melville, NY

Desktop Support Feb. 2018 - Nov. 2018

·Supported and lead a team group of 10 for Office 365 migration throughout all Northwell sites (60K users).

·Troubleshooted and fixed Citrix and Epic software.

·Utilized Active Directory to create new client profiles, give the correct policies as well as add permission rights to end-users.

Clever Devices, Woodbury, NY Jun. 2017 - Feb. 2018

Desktop Support

·Repaired/built 35 computers per week for the NYC, MTA refresh project.

·Upgraded hardware such as NIC cards, CPU, Video Cards, and RAM.

·Installed software upgrades (Windows and other software as needed).

·Tested and troubleshooted GPS and network with all units.

New York Physical Therapy and Wellness, East Meadow, NY Dec. 2013 - Jun. 2017

IT Manager

·Managed an IT team of 5 technicians, supported 8 offices, which spanned 300 end-users.

·Developed training materials to help onboard new hires as well as trained new technicians.

·Configured workstations, switches, routers, and printers across 8 offices.

·Completed quarterly performance evaluations for each team member.

Education

Hunter Business School, Levittown, NY

Computer Technician Networking Specialist Diploma

New York Business Institute, New York, NY

A+ Certification

Network+ Certification

Security+ Certification

New York Institute of Technology, Old Westbury, NY

Computer Science, 2001

NYU University, New York, NY

Property Project Manager Certification

Software Proficiency

Microsoft Office (Word, Excel, PowerPoint).

Adobe Acrobat Pro, Photoshop, Yardi Software

Language Skills

Fluent in Farsi

Some Spanish

Hobbies

Gym, Biking, Hiking, Photography

********@*****.*** 516-***-****

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