CALEB AZEVEDO

**** ********** **

Burleson, TX **028

401-***-****

ad0k6a@r.postjobfree.com

SUMMARY OF SKILLS AND QUALIFICATIONS

Software Proficiencies: VMware, Citrix, Active Directory, PowerShell, Command Prompt, MS Office 2007, 2010, 2013, 2016 (Word, Excel, PowerPoint, Visio, Access, and Outlook), Windows Server 2008, 2012, and 2012R2, Windows XP, Vista, 7, 8, 8.1, 10, and 11, Kali Linux, Linux CLI, Remote Desktop,

Troubleshooting skills that cover discovery to resolution and SOP writing.

Build/Maintain/Utilize nearly all devices including: Routers, Switches, Servers, Desktops, Laptops, etc. As well as provide support on Android/IPhone.

Navy System/Service/Tool Proficiencies: NET, PureBred, HPSM, NMCI Service Desk, JPAS

Accurate typing speed of 90+ wpm.

Outstanding customer service, organizational and communication skills; diligent worker; superb team-oriented skills with proven leadership capabilities.

Patient, understanding, and tolerant when interacting with people.

EDUCATION

ECPI University, Virginia Beach, VA

Bachelor of Science Degree in Computer Information Science

Focus: Cyber and Network Security GPA: 4.0

CERTIFICATIONS

CompTIA Security+ ce - Date Acquired: November 16th, 2018

Expiration Date: November 16th 2024

8570 Compliant – IAT level 2 & IAM level 1

(Verification link below)

https://www.certmetrics.com/comptia/public/verification.aspx?code=XFD476X05Z5PV7KX

CLEARANCE

DoD Secret Clearance: Active - Date Acquired: October 12th, 2018

EXPERIENCE

Capstone Corporation, Virginia Beach, VA

Lead NETC Mid-Atlantic ACTR, November 2020 – May 2023

Manage all devices and accounts across several commands in the Mid-Atlantic region. Accounts are managed through NET and Active Directory.

Train ACTRs on new and recurring tasks. Including how to submit, manage, and execute requests through NET and Active Directory.

Train ACTRs to be a PureBred Agent.

Working with NMCI on a daily basis to resolve issues and complete requests.

Frequent contact with Navy Personnel. Working together to resolve issues and restore productivity.

Resolve Issues involving Desktops, Laptops, and Iphones. Both Hardware and Software.

Work together with Navy Officers, Senior Enlisted, and other Mid-Atlantic ACTRs to determine how to best improve the efficiency of NETC daily tasks and upcoming projects.

Tasked with maintaining optimal workflow and uptime of all personnel of the NETC Mid-Atlantic region.

Ensuring government directives and regulations regarding all technology are maintained in managed locations.

Communicate and coordinate with other Mid-Atlantic ACTRs.

Frontier Technology, Inc (FTI), Chesapeake, VA

Systems Administrator, January 2020 - November 2020

Manage all devices and accounts across 10 buildings and 4 sites. Accounts are managed through NET and Active Directory.

Working with NMCI daily to resolve issues and complete requests.

Frequent contact with Navy Personnel. Working together to resolve issues and restore productivity.

Resolve Issues involving Desktops, Laptops, and Iphones. Both Hardware and Software.

Work together with Navy Officers and Senior Enlisted to determine how to best improve the efficiency of SWOS daily tasks and upcoming projects.

Tasked with maintaining optimal workflow and uptime of all personnel of the SWOS.

Ensuring government directives and regulations regarding all technology are maintained in managed locations.

Communicate and coordinate with other SWOS N6 in San Diego, CA and Newport, RI. While being the sole SWOS N6 in Virginia.

ABBTECH Professional Resources, Virginia Beach, VA

NMCI Service Desk Specialist, June 2018 – December 2019

Frequent contact with Navy Personnel. Working together to resolve issues and restore productivity.

Knowledge of NMCI procedures, standards, software, and hardware.

Advanced troubleshooting of all NMCI Software

Advanced troubleshooting of Windows 10 and all associated Microsoft products including the full Office suite & Outlook 2013/2016.

Extensive Web browser troubleshooting experience with IE, Edge, Chrome, and Firefox with Military Websites & standard usage.

Using Active Directory to manage users and groups.

Using AD programs such as ADAEO and ADHD.

SLAIT Consulting, Virginia Beach, VA

Security Operations Specialist, October 2017 – March 2018

Analysis of events and alarms through AlienVault SIEM.

Constructing reports based on evidence gathered through Firewalls, Proxy Servers, Wireshark, AV SIEM, Kali Linux, Putty sessions, and online resources.

Identifying False Positives and True Positives based on evidence and research.

Using Linux CLI (Command Line Interface) to access and navigate Sensors, Firewalls, and Proxy Servers.

Developing Scripts through Linux CLI to streamline and expedite routine activities.

Longitudinal analysis of client environments on a weekly basis.

Case reports, daily reports, and weekly reports constructed routinely for presenting to the client.

Ironclad Technology Services, Virginia Beach, VA

IT Support Technician, May 2017 – August 2017

NIST 800-171 and ISO 27000 Implementation.

Laptop conversions from Windows 7 to 10, along with troubleshooting compatibility issues.

Testing and implementing security features such as Multifactor Authentication and Full-Disk Encryption on Laptops.

Setup and maintenance of physical servers, routers, switches, and UPS.

Monitoring network traffic through PaperTrail.

Managing assets through OCS Inventory.

Diagnosing and repairing company devices.

Troubleshooting various issues within the workplace and for offsite users (RDP).

Using Google Admin to manage all Google function of the company, including G Suite, Gmail users, groups, and documents.

Managing users, computers, and groups/OUs through Active Directory.

Editing of Group Policy to suit company needs.

Managing File Servers, Phone Systems, Domain Controller, Virtual Machines, and VPN.

360IT Partners, Virginia Beach, VA

Intern, January 2017 – March 2017

Diagnosing, repairing, and preparing various devices including computers, printers, mobile devices, and peripherals.

Troubleshooting issues for customers remotely.

Extensive use of Ticketing Systems.

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