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Project Manager Customer Service

Location:
Houston, TX
Posted:
October 24, 2023

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Resume:

COLIN B. DESORMEAUX

***** ******* **. #*** *******, TX 77065

Cell: 713-***-**** ad0k59@r.postjobfree.com

SUMMARY

Highly focused project manager with extensive experience in safety, security management, customer service, global security operations, tankerman services, and sales. Currently pursuing a continued career in the sales industry.

ACCOMPLISHMENTS

Law enforcement background

Provided security in 13 different countries

Awarded Officer of the Month

Experience in training development

Government security clearance

Sales Consultant recognition for various goals

Honorably discharged decorated veteran

Forklift Certified

EXPERIENCE

Hubert Co LLC. ~ Harrison, OH (Work from Home) Customer Success Adv. 02/2023-10/2023

Account manager for 300+ accounts. Sales for restaurant equipment from small wares to appliances. Daily communication with customers through phone/email. Excessive tracking and communication for sales through salesforce. Processed quotes for customers, took payments for products, oversaw projects of new designs for new and older spaces. Worked with contractors and product specialist for larger projects. Worked directly with vendors to ensure delivery dates and inventory for customers. Proven track record of sales.

CarMax ~ Richmond, TX Sales Consultant 06/2021 to 02/2023

Sell approximately 200 cars a year. Run financing for customers. Work as a sales floor coordinator to assist managers on certain days when needed. Work closely with mechanics, inventory, business office, and paint to provide an iconic experience to our customers. Lastly, I assist in the training and development of new hires.

Team Services, LLC. ~ Deer Park, TX Safety Tankerman 06/2019 to 08/2020

U.S. Coast Guard licensed tankerman. Works with the Coast Guard to safely transport fuel, oils, and chemicals in tank barges along the U.S. coast. Provide tankerman services to 15+ customers and 20+ industries. Promote workplace safety practice and procedures. Provide leading customer service to all industry refineries and customers. Also worked as a PIC for refinery marine dock operations at one of Houston’s leading asphalt terminals.

CBRE Security/1001 Fannin ~ Houston, TX Security Manager 06/2018 to 06/2019

Manage a security team of 16 employees to ensure 24-hour security efficiency in a down town corporate environment. Work directly with building management, engineering, and janitorial teams to provide customer service to tenants in a 49-story high rise building. Efficient in scheduling, payroll, training, investigation, and managing projects concerning security and building operations. Human Resources responsibilities consist of hiring process, promotions, evaluation process, disciplinary actions, and terminations. Established guidelines, protocols, safety measures and emergency procedures for security, building engineers and management team.

CBRE Security/Whelan Security/Marathon Oil Tower ~ Houston, TX Security Manager 04/2015 to 05/2018

Manage 20 employees to ensure 24-hour security efficiency. Work directly with building management, engineering, and janitorial teams to provide 5-star customer service to tenants in a 41-story high rise building. Efficient in scheduling, payroll, training, and investigation. Assisted in planning and executing of relocation and remodel of new command center and other building projects. Human Resources roll consisted of hiring process, promotions, evaluation process, disciplinary actions, and terminations. Created and wrote the site post orders and emergency procedures for the property. Established guidelines, protocols, and emergency procedures for security, building engineers and management team.

U.S. Air Force – Air National Guard ~ Ellington Field, TX Security Forces Officer 05/2013-05/2019

Serving as a part time military law enforcement officer. Provide training in law enforcement tactics and safety procedures. Patrol the military installation to ensure the security of all personnel and resources. Provide assistance in access control in order to prohibit unauthorized personnel from entering the installation. Annual evaluations are completed and conducted with all officers under my supervision.

Allied Barton Security /BP ~ Houston, TX Operations Manager 05/2013 to 04/2015

Perform leadership responsibilities, manage employees and shift supervisors. Make weekly schedules and conduct payroll responsibilities. Coordinate and assign employees where needed in the event of emergency situations. Coordinate with different departments, such as catering and IT for large event planning. Brief all new and visiting personnel on safety procedures for the building and campus. Promote and enhance safety and security compliance awareness among campus wide employees.

U.S. Air Force ~ Dayton, OH & Mildenhall, UK Security Forces Officer 05/2007 to 05/2013

Efficient surveillance professional with 6 years in security and safety compliance globally. Extensive law enforcement training skilled in conflict resolution. Patrolled interior and exterior of a large military installation. Served as general law enforcement presence, visible deterrent to crime. Responded quickly to medical emergencies, 911 calls, bomb threats, disturbances, theft, accidents, hazards and fire alarms. Checked credentials and issued passes to persons seeking to enter the military property including background checks of individuals to obtain data on character, financial status and personal history. Continuously monitored security camera and all building alarm systems. Trained new incoming officers.

EDUCATION

ITT Technical Institute ~ Houston, TX

Bachelor of Science, Project Management

Associate of Applied Science, Information Technology



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