Technical Support Call Center
Resume:
MH
MICHAEL HAYES
*********@*****.*** 612-***-**** Saint Paul, MN 55109
Years for experience connecting and building professional relationships with employers and customers through determination and empathy.
Microsoft Office
Diplomatic Communication Techniques
Intuitive in problem solving skills delivering quality in an ever changing demographic.
TUNDRA Innovations White Bear Lake,
MN
Engineer Technician
08/2017 - 09/2023
Maintained records of all test results, measurements, and related data. Analyzed system performance data to identify areas for improvement. Provided technical support to other departments as needed. Supported continuous improvement efforts to achieve company goals. Leveraged outstanding communication, interpersonal and people skills to work well within our engineering team.
Tundra Innovations White Bear Lake, MN
Production Operator
08/2009 - 08/2017
Maintained accurate logs and records of production output, quality control tests, and other related activities.
Identified and resolved operational issues with the assistance of maintenance personnel.
Communicated effectively with supervisors regarding work progress, challenges, and any potential concerns.
Followed detailed instructions for operating complex manufacturing equipment in a safe manner.
Kelly Services Des Moines, IA
Tier 2 Technical Support Blackberry
07/2006 - 10/2006
Provided technical support to customers.
Analyzed customer inquiries and identified solutions for technical issues. Assisted customers with installation and configuration issues Adecco Des Moines, IA
Marsh Customer Service Representative
08/2005 - 04/2006
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Moline High School Moline, IL
High School Diploma
05/1994
Black Hawk College Moline, IL
Social Sciences
Summary
Skills
Experience
Education and Training
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