Customer Service Continuous Improvement

eyo de ela

Hayward, CA, *****

****************@*****.*** / 408-***-****

SUMMARY

Hardworking employee with customer service, multitasking and time management abilities. Devoted to

giving every customer a positive and memorable experience.

SKILLS

. Product Inspections . Safety Regulations Adherence

. Process Documentation . Small Parts Assembly

. Product Assembly

EXPERIENCE

Production Assembler / Sanmina - San Jose, CA 01/2022 - 12/2022

. Assembled components and sub-assemblies according to written instructions, diagrams, and

blueprints.

. Performed quality checks throughout the production process to ensure all parts met specifications.

. Inspected finished products for defects, ensuring conformance with customer requirements.

. Set up and operated a variety of machines including drills, grinders, presses, saws, and lathes in

order to produce parts or tools by turning knobs and pushing buttons.

. Monitored machine operations during shift to detect malfunctions or out-of-specification operating

conditions.

. Cleaned work areas and equipment regularly to maintain a safe and orderly workplace

environment.

. Used hand tools such as hammers, wrenches, screwdrivers to assemble components correctly.

. Repaired defective parts using appropriate machinery or hand tools.

. Identified faulty equipment or processes that may require maintenance or repair services.

. Followed safety regulations while operating machinery in accordance with company policies and

procedures.

. Removed completed items from production line following established protocols for quality

assurance purposes.

. Assisted other team members with troubleshooting complex problems on the assembly line when

required.

. Stocked supplies needed for assembly process such as screws, nuts bolts.

. Participated in continuous improvement initiatives aimed at streamlining production processes.

. Processed written and verbal instructions, prints and work orders.

. Stacked labeled packages onto pallets and wrapped with shrink wrap to prepare for shipping.

. Recorded and reported product damages and malfunctions for supervisor review.

Costumer Associate / LBC Mundial - Milpitas, CA 01/2019 - 01/2021

. Greeted customers upon arrival and provided assistance with inquiries.

. Assisted customers in finding the right product to fit their needs.

. Provided detailed information about products and services to customers.

. Maintained knowledge of current sales and promotions, policies regarding payment and

exchanges, and security practices.

. Answered customer questions regarding product features, pricing options, and availability.

. Listened attentively to customer complaints and concerns in order to resolve issues quickly and

effectively.

. Organized merchandise displays to promote sales.

. Demonstrated use of products when necessary to ensure customer understanding of proper

usage.

. Assisted with inventory management tasks such as stocking shelves or creating price tags for new

items.

. Performed daily opening and closing duties including setting up register supplies, cleaning store

equipment..

. Ensured all transactions were processed in accordance with established procedures.

. Tracked customer orders from start to finish using company software programs.

. Participated in staff meetings discussing strategies for improving customer service experience.

. Maintained a clean work area by sweeping floors, tidying shelves, dusting surfaces..

. Processed customer transactions and provided receipts.

. Responded to customer questions by sharing information on [Product or Service].

. Utilized job-related software to prepare change of address records and issue service

discontinuance orders.

EDUCATION AND TRAINING

Bachelor of Arts: Bachelor of Secondary Education 04/2012

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