Rolando M. Vince Cruz

Rolando M. Vince Cruz

***** ****** ******

North Hollywood, CA 91605

213-***-****

ad0k3e@r.postjobfree.com

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Objective

To be able to seek a position in the information technology field and utilize my expertise and experience as a Computer Operator Support

and Tech. Support Help Desk

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Experience

Orora Inc. / AS/400 System Operator / PC Tech. Help Desk Support

2008 - 2023, Buena Park, CA

Provide first level hardware and software support from incident or phone calls. Perform daily, weekly, monthly system backups. Monitor all AS/400 systems, fax system, Tivoli, Priya, Form Scape, Process daily. Weekly and monthly jobs AS/400.Monitor jobs on SAP and help users with their SAP log-in issue.Imaging Desktop and Laptop also configure Desktop and Laptop Manually installing Software and Drivers.

PVH Corp./ Client Support Specialist II

2006-2016, Irwindale, CA

Provide First and Second Level Hardware and Software Users Support from Incidents or Phone Calls.

Perform daily system backups, set-up and configure desktops, laptops and network printers. Create User Profile on AS/400, PKMS ACS and Active Directory. Image Desktop and Laptop using Ghost. Perform software installation for users, reset log-on from active directory and AS/400 systems.

Danone Suntory Waters / Computer Operator

1990-2006, Los Angeles, CA

Perform daily, weekly, monthly jobs and system backups. Print reports and distributions. Create user profile in AS/400, JDE Edwards, Lotus Notes, Novel and Windows 2000. Reset accounts on AS/400 systems, JDE Edwards, Active Directory. Support about 1000 local and remote users creating incidents on Bridge Track. Support PC1 Panasonic MMX, PII and PIII laptop. Troubleshoot hardware, software and data problems. Troubleshoot VPN Dial up for the sales representatives. Provide support to about 1000 PC Desktop and Laptop users using Desktop Streaming for remote connections.

Authentic Fitness Corp. / Computer Operator

1991-1996, Van Nuys, CA

Perform daily, weekly and monthly jobs and system back-up. Provide support on AS/400 and mainframe including processing jobs and printing reports. Configure terminal controllers and 5250 emulators. Create user profiles applying PTF and support about 200 users.

Countrywide Funding Corp./ Computer Operator

1986-1990, Pasadena, CA

Perform daily, weekly and monthly system backups, processing jobs, printing reports and monitoring all the AS/400 systems for any error messages. Configuring controllers and terminals and installing IBM 5250 cards and software.

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Technical Skills

Software

OS/400, MS Office 2003, 2010, 2013, 2016, SAP, PKMS, ACS, Tivoli, JDE Edwards, Lotus Notes, Windows XP3, 98, 2000, 7 Enterprise and 10.

Hardware

IBM PC’s, IBM 9406 I Series, HP Printers, Dell Servers and PC’s, Datamax Label Printers, Printronix Printers, Avery Denison Label Printers, Monarch Label Printers, Zebra Label Printers,Ricoh Printers

Operating System

OS/400, Windows NT V4.0/2000 Servers, Windows XP, 2000, 2007 Enterprise and 2010.

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Training

A+ Certification - Core Hardware - 2003

Help Desk Support for Notes - R5.0 - 2001

AS/400-8 AS/400 System Operator Workshop - 1988

Electronics Technology

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References

John Tran - 714-***-****

Kevin Koumphonh - 562-***-****

Debbie Martinez - 714-***-****

Wilson Peralta – 714-***-****

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