Tamika Andrews

***** ******** **, *******, ** ***28 248-***-**** ad0k2i@r.postjobfree.com

Personal Interest

An experienced professional customer service representative with an extensive background in sales, retention and troubleshooting. Excellent customer service, communication and time management with the ability to multitask. To obtain a position that highlights my skills while ensuring professional and personal growth.

Education

BA P SYCHOLOGY W / CONC IN CHILD & ADOLESCENT DEVELOPMENT ATTENDING S OUTHERN N EW H AMPSHIRE UNIVERSITY C ERTIFICATE OF COSMETOLOGY J UNE 2010 C APRI C OLLEGE D IPLOMA JUNE 2002 SOUTHFIELD HIGH SCHOOL

Summary of Quali ications

· Poised and con ident with demonstrated ability to easily transcend cultural differences.

· Thrive in deadline driven environments.

· General of ice skills.

· Flexible and versatile.

· Excellent team building skills.

· Bookkeeping and scheduling.

· Marketing and sales.

· Data entry.

· Completed 2100 hrs. of cosmetology school.

· Completed Nuts and Bolts training (business course).

· 10+ years’ experience in customer service.

Professional Experience

CASINO DEALER EVOLUTION FEB 2023 - PRESENT

·Hosting casino games and interacting with players live-streaming online.

· Deal cards and ensure the game runs smoothly.

· Making sure all bets are in place before play starts. ABA THERAPIST CENTRIA AUTISM MAY 2021 - DEC 2022

· Provide direct client care in 1:1 and group settings.

· Follow the prescribed behavioral skill acquisition and behavior reduction protocols.

· Follow, record, and collect data.

· Maintain client con identiality.

·Collaborate with the treatment team.

CUSTOMER SERVICE REPRESENTATIVE PSCU MAR 2020 - MAR 2021

· Agent with card holder services.

· Processing payments on credit cards.

· Reporting credit or debit cards lost or stolen.

· Working from home.

· Overview of transactions and statements.

TECHNICAL SUPPORT REPRESENTATIVE KELLY CONNECT NOV 2018 - FEB 2020

· Troubleshooting Apple ios devices.

· Scheduling repair appointments.

· Submitting iTune purchase refunds.

· Initiating screen share via device or computer to assist customers with troubleshooting.

· Working from home.

HOMECARE NOV 2017 - NOV 2018

· Caring for my daughter that was severely burned in October 2017.

· Wound care, changing bandages.

· Accompanied patient to doctors appointments and surgeries.

· Counseling and providing moral support.

· Accompanied patients to school, as they were not staffed to handle her wounds. PRODUCT SUPPORT SPECIALIST MDHEARINGAID MAY 2015 -NOV 2017

· Troubleshooting hearing aids.

· Handling repairs and returns for several different types of hearing aids.

· Assisting customers with assembling hearing aids over the phone.

· Selling hearing aids and educating customers on new products.

· Training new hires.

· Worked from home handling inbound and outbound calls along with responding to emails.

· Data entry for customer records.

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