NicoleMartin

Bronx, NY *****

Professional Summary

Detail-oriented worker devoted to taking detailed notes and keeping thorough records of normal and emergency situations. Personable and collaborative with knowledge and experience in customer service and strategies for maintaining professionalism in stressful times

Skills

Mednet/Ignite System, Eagle, and EPIC

Microsoft Office (Word, Power Point, Excel, Outlook)

Microsoft, Edge, Chrome applications

Patient scheduling

Call Center/Customer service Experience

Data Entry

Insurance Verification

Professional Experience

United Health Care Group 2/27/22 -May 2023

Veterans Benefits Administration

Scheduler- Medical Services Coordinator

Schedule patients appointments for Veterans and Service Members for medical exams for compensation of pension and compensation of benefits worldwide including Hawaii/ Alaska/ New Mexico within the timeframe allowed by the VARO Administration, cancel/reschedule, update demographic information into system, and insurance information, abide by HIPPA Law and Regulation Laws, answer phone calls address, resolve or transfer escalated calls to proper departments, inbound outbound calls in a fast paced environment monitor sensitive exams, gender preference exams, completing Telehealth (virtual) for persons unable to physically attend or otherwise incapable of attending in person exams, sensitive exams, forms along with completing follow ups, maintain and update records, perform proper processing steps, input patient data into Mednet/Ignite System, Eagle and EPIC.

Insurance Verification- Medicare and Medicaid

Work within multiple monitors using Microsoft, Edge, Chrome applications

Railroad Conductor, New York City Transportation SIRTOA, December 2014- Feb 2022

Staten Island, NY

Operated trains, adhered to route plans and maintained operations and safe timely proper operation of the transit authority trains in customer yard and work train. Open and close doors make proper announcements and trouble shoot minor problems.

Performed emergency and regular maintenance on rail cars and trains during, before and after trips to optimize functionality.

Assistant Front End Supervisor, Fairway Market, October 2012-November 2014

Queens, NY

trained, supervised and motivated team of up to 14 cashiers, maintained cash draws maintained safe opened/closed store, input cash and revenue into system with daily audit of all cash revenue, weekly schedules.

Housekeeping Supervisor, Georgia International Airport, January 2008-May 2014

Atlanta, GA

Created schedules, shift reports and other business documentation to coordinate housekeeping needs.

Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.

CONE HEALTH 2006-2007

SCHEDULER

SCHEDULE APPOINTMENT INBOUND OUTBOUND CALLS UPDATED DEMOGRAPHICS ABIDE BY HIPPA LAW FOLLOW PROCESSES TO COMPLETE VARIOUS TASKS, ENTER DATA INTO SYSTEM USING VARIOUS WINDOWS EMR Scheduled appointments for patients, cancel/reschedule, update demographic information into system, and insurance information, abide by HIPPA Law and Regulation Laws, answer phone calls address, resolve or transfer escalated calls to proper departments, inbound outbound calls in a fast paced environment monitor sensitive exams, gender preference exams, completing Telehealth (virtual) for persons unable to physically attend or otherwise incapable of attending in person exams, sensitive exams, forms along with completing follow ups, maintain and update records, perform proper processing steps, input data into EPIC/Ignite System, working within multiple monitors using Microsoft, Edge, Chrome applications

EDUCATION

Kingsboro Community College

Certified Medical Administrative Assistant\billing focis

Active student

Expected date 05/11/2023

General Education Diploma, Bronx Community College, 1995

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