Information Technology Technical Support

Sebastian O. Coronado

**************@*****.*** **9 Warrington Ct. Arlington, TX 76014 817-***-**** Summary:

Results-driven IT professional with a solid foundation in Information Technology and a strong interest in Cybersecurity. Leveraging two years of diverse IT experience to excel as a Cybersecurity Analyst. Currently pursuing a Cybersecurity degree with a track record of academic excellence.

Education:

Tarrant County College

• Associate of Applied Science (AAS) in Information Technology: Cybersecurity Southern Methodist University, Dedman College of Humanities and Science

• Bachelor of Science (B.S.) in Economics with Finance Applications Experience:

SMS InfoComm Corporation, Arlington, TX

Computer Technician September 2022 - Present

• Provided technical support for Dell computer systems, diagnosing, and resolving hardware and software issues

• Collaborated with team members to ensure timely resolution of customer issues

• Maintained accurate documentation of customer interactions and solutions Lyft, DFW, TX

Driver June 2022 - August 2022

Key • • • • • Used Picked Followed Maintained Provided Responsibilities: the up Lyft excellent all riders the traffic app cleanliness at to their customer laws accept requested and and and service regulations upkeep complete location to riders, of while my ride and personal including requests driving dropped vehicle answering them off at any their questions destination and addressing • Followed any all safety concerns protocols, they may including have wearing a mask and practicing social distancing when interacting with riders

Strategic Systems Inc. (these are project-based contracts) Wells Fargo, Irving, TX

IT Technician September 2021- April 2022

• Managed assets and maintained setups for 2,000 employees returning to office

• Documented inventory and ensured setups met standard specifications

• Troubleshot issues, reimage, and performed software updates Allstate, Coppell, TX

IT Technician August 2021 - September 2021

• Managed the disconnection and un-racking of network equipment, documented inventory

Our team of four was assigned to this contract. We helped to disconnected and un-rack network equipment: as well as removing 5 servers from the MDF room rack. This includes Cisco layer 2 switches, Cisco layer 3 switches, Cisco wireless controller, Cisco console devices, multimode SFPs, single mode SFPs, copper SFPs. This was a small project; work was assigned until finished. Once all equipment was palletized, we took note of all inventories by serial number.

JPMorgan Chase, Plano, TX

IT Technician January 2021 - June 2021

Install and maintain virtual desktop infrastructure (VDI) clients. This is a new-build site with a 12 floor skyrise complex containing over 4,000 workstation desk installs. Installations include:

• VDI and peripherals (Dell monitors, Logitech cameras, controller, Dell docks, mouse, keyboard) • Manage inventory distribution and handling. Once a floor was done, we began a quality control of all installs and had the lead desktop engineer and PM approve the floor to be finished securing that all connections are online. That includes updating them by rebooting thin clients and avoiding lock/blue screens. The update would then install JPMC proprietary interface.

• Cable managed connections to where there are no wires showing, standing desk can move up and down, devices functioning without issue.

• VDI system check and updates from bootup.

Additional Skills:

• Proficient in Microsoft Office Suite

• Bilingual (Spanish)

• HTML, CSS, JavaScript

Technical Proficiencies:

• Network Security: Firewall configuration, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS)

• Operating Systems: Windows, Linux

• Tools: Wireshark, Nmap, Metasploit, Nessus

• Cybersecurity Concepts: Cryptography, Risk Management, Incident Response Certifications:

• Dell Technologies DSP Foundations

• Dell Client Foundations 2021 (Auth ID: 3255)

• Dell 2000 Client 2020 (Auth ID: 3268)

• Lenovo Warranty Service Authorization Exam (RWST016)

• Servicing HP Desktops, Workstations, and Notebooks for Onsite Service Technicians Certification

• Cybersecurity Specialist Awarded: July 2023

Cumulative GPA: 3.893

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