**** * ******* **.

Phoenix, AZ *****

602-***-****)

ad0k06@r.postjobfree.com

Georgia Andon

PROFESSIONAL I SUMMARY

I am an experienced work at home agent who is able to create an efficient work environment based on the company’s work at home guidelines. I am capable of utilizing various EMR systems, maintaining high levels of customer service and able to adapt to various situations. I specialize in outbound and inbound calls, over 10 years of direct and indirect customer service experience make me an excellent candidate for clinical administration positions both in office and working from home. EXPERIENCE

Cigna Medical Group, Glendale AZ — Medical Administrative Senior Associate

July 2022 - PRESENT

● Front Desk duties in Advanced Radiology and Imaging Department

● Checking in and checking out patients

● Preparing schedule and all prep requirements for next day appointments

● Collecting, entering and verifying patient insurance

● Maintain faxes and inbox tasks for patients CD requests of images

● Cash handling experience in daily collection of patient co-pays Cigna Medical Group, WAh AZ — Patient Administrative Senior Representative

November 2018 - July 2022

● Inbound/Outbound calls

● Scheduling, rescheduling and canceling patient appointments

● Verifying insurance details

● Explaining basic financial requirements per company guidelines Cigna Medical Group, Phoenix, AZ — Medical Administrative Senior Associate

Georgia Resume

Associate

August 2014 - August 2018

● Checking in patient appointments for the day

● Scheduling follow up appointments

● Scheduling and providing information on referrals for specialist clinics

● Collecting and verifying patient insurance

● Maintaining inbound calls and faxes for front desk duties Cigna Medical Group, Phoenix, AZ — Pre Authorization Associate January 1999 - August 2014

● Pre authorization and medical records

EDUCATION

Pearl City Community College, hawaii — Business Customer Service Certificate

January 1998