Customer Service Assistant

Johnny Jones

219-***-**** / Chicago, IL

ad0jyn@r.postjobfree.com

OBJECTIVE

To secure a challenging position in a reputable organization to expand my learning, discipline, understanding and knowledge skills. I’ll love the opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

WORK EXPERIENCE

CTA/ Chicago, IL. 04/2023-Current

Rail Janitor:

• Maintains all rail system stations and facilities in order to provide a clean, neat, and orderly experience for customers and employees.

• Ensures that public areas like turnstiles, escalators, agent booths are sanitized, leading to less spread of germs and increased public safety.

• Serve as point of contact on the platform for passengers, both for providing directions and communicating with Customers Service Assistant in the event of an emergency.

• Safely remove bio-hazardous waste and dispose in designated areas.

• Upholds safely procedures by safely handling various soaps and chemicals during the cleaning of each bus in compliance with Department of Transportation (DOT) standards.

IKE TRUCKING/ Chicago, IL 09/2017-08/2022

Cargo Van Driver:

Drove a cargo delivery van that did not require a Commercial Driver’s License Delivery to drop off Amazon packages.

Followed strict safety standards on and off the road.

Was able to easily get in and out of the vehicle, with or without reasonable accommodation.

Conducted daily inspections of vehicles, equipment, and supplies such as tires, lights, brakes, gas, oil and water, and other needed supplies.

Always interacted with Amazon customers and the public in a professional and positive manner.

Was trained to work with custom technology that helped manage the delivery process, route navigation, driving performance, performance data tracking, photos, inspections and other job essential tasks.

Safely, efficiently, and quickly loaded and unloaded vehicles for start and completion of each oof my assigned shifts.

U-Haul/ Chicago, IL 06/2016-08/2017

Customer Service Representative:

Assisted customers that came into the office and over the phone with choosing packages that would best fit their needs along with upselling them in the process.

Used a smartphone-based U-Scan technology in order to manage rentals and inventory.

Prepared rental invoices and assisted with closing out rentals.

Moved and hooked up U-Haul trucks and trailers.

Thoroughly cleaned and inspected equipment on the lot along with checking the trucks fluid levels.

Assisted with basic truck repairs and several other duties as assigned.

JParker Rooftop/ Chicago, IL. 05/2016-09/2017

Host:

Assisted with providing a great dining experience while focusing on providing exceptional service.

Greeted each customer with a welcoming smile while answering the phone and managing wait list and seating.

Helped fellow members when appropriate. Assisting with being a waiter, bartending and bussing tables when needed.

Security Guard:

Was responsible for ensuring the safety and protection of all my fellow employees, visitors, and associated property.

Prevented losses and damages by reporting irregularities, informing violators of policy and procedures, along with restraining violators.

Controlled traffic in and out of parking lot by directing drivers.

Avantis/ Bloomington, IL. 09/2017-02/2018

Cook:

Set up and stocked various cooking stations with all the necessary supplies.

Prepared food for service (i.e chopping vegetables, butchering meat, or prepping sauces.

Cooked items on the menu in cooperation with the rest of the kitchen staff following the restaurants secret recipes.

Ensured that the food came out simultaneously, in high quality and in a timely manner.

Complied with nutrition and sanitation regulations and safety standards.

Maintained a positive and professional approach with my fellow line cooks, coworkers and guest.

Stocked inventory appropriately.

EDUCATION

State of Illinois

G.E.D. 2016

EXTRA CURRICULAR ACTIVITIES

St. Anthony’s Willing Working Spiritual Temple / Chicago, IL. 09/2016-Current

Youth Leader

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