Customer Relationship Quality Assurance

ENOCH A. MASIH (Phone: 904-***-****, Email:*******@*****.***)

Summary

Over twenty fruitful years of experience in the Hospitality Industry. Having a high level of competence in Customer Relationship and Management. Well versed in Quality Assurance of Food products. Knowledge of handling Accounts and managing the Profit and Loss statements. Good communication and troubleshooting skills, with additional managerial acumen in training of fresh recruits for the same kind of profile. Has been technically very sound with an in-depth knowledge of all-round services. Having a thorough understanding of Food & Beverage Service and Customer Satisfaction.

Experience

Heavenly Chicken & Ribs (Jersey City, NJ)

July 2019 - January 2023

Worked as a Restaurant Coordinator for 3 years. Responsibilities included accounting, inventory control, food costs, customer relationship, building business, profit and loss statements, recruiting, scheduling, state inspections, training, and daily operations. Gastronome (Florida)

January 2017 - May 2019

Work and responsibilities included Set up new Restaurant:Included Restaurant License, Passing fire checks, Safety checks, Health Department check Advertising,Recruiting, Training,

, Budgeting, Scheduling, Menu Designing, Profit and loss statement, Payroll, Inventory, Quality checks of products, Scheduling,

Dine Equity (IHop Restaurant SRP, Jacksonville, Florida) October 2006 - December 2016

Served as Assistant General Manager & Manager Operator for 10 years. Area of responsibilities included weekly Schedule for the employees and monthly schedule for the management, Recruit and Train, Budgeting, Managing Profit and Loss statements monthly and quarterly, Facilitate the operations, Setting up the Goals for the unit, Managing Inventory, Generating Payroll and Variance, Updating employee folders, Holding Monthly meetings, Accountability for every individual and follow up.

Prior Experience

1. Worked for Subway Restaurants in Torrance California as Asst. Manager from April 2006 till June 2006.

2. Worked for Barista Coffee Company Ltd. (INDIA) as Territory Manager from Dec 2002 till Dec 2005

3. Worked for Flamingo Beach Resort, Dubai (UAE) as Training Manager From April 2002 till Sept 2002

4. Worked for Fox Restaurants as Restaurant/Training Manager (INDIA) from Dec 2000 till March 2002

5. Worked with Pizza Hut, an International Chain of Restaurants (INDIA).from Dec 1998 till Dec 2000 as General Manager. Area of responsibilities include Attending Customers, Customer Grievances, Handling of Cash Counters, Quality check of Dough and quality check, Training of fresh recruits for the same kind of profile, Managing Inventory Level

,Budgeting, and Recruiting.

Received appreciation letters for outstanding work. Strengths

● Adaptability and Inquisitiveness

● Strong Analytical skills

● Persistence and Perseverance

● Strong Communication skills

● Quick Learner

Education

Bachelor Of Hotel Management (B.H.M) - 1998

Bangalore University, Bangalore, India

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