Joanna Horton

**** * **** **, #***, Davenport, IA 52804 563-***-****

Professional

Profile

Seasoned Management, HR Professional, and Account Executive with Experiences that include Sales, Networking, Prospecting, Development of Team Members, and Office Administration. Experienced with Microsoft Office Suite with excellent Communication Skills. Graduate of WGU with Bachelor of Business Administration and Human Resources Management, 02/2021.

Motivational Management Team Builder with an Honest and Creative Work Ethic.

Demonstrates Strengths in Communication and Internal/External Customer Service. Enthusiastic Self Starter with Attention to Detail.

Departmental Reports Experience, Recruiting, Onboarding, Orientation, Training, Performance Appraisals and Disciplinary Actions, as well as other Human Resources Responsibilities.

Managerial Experience with Insurance, Benefits, Scheduling Demands, and Development of Associates.

Certified in Project Management.

Proven History of Mortgage Loan Sales Records Achieved and Surpassed.

Extensive Knowledge of Federal and State Mortgage and Employment Laws.

Professional

Achievements

Sales Origination

Closed First Loan in The Davenport Branch of Countrywide Full Spectrum Lending Division.

Recognized as Employee of the Year 2004.

Recognized Nationally and Won Sales Summit Trip to Maui, HI.

Attained 1,211,780 in Revenue for my First Full Year and surpassed Billion Dollars in Revenue by my third year.

Closed First Mortgage Loan Before End of Training with Conseco Finance.

Consistently met and surpassed Sales Goals and Lead Flow Through Ratio.

Project Management

Lead the Weather-Wise Campaign Effectively of which The Davenport Branch of GE Financial Assurance and the Leader in Revenue for the Company.

Coached and Counseled 15-20 Insurance Agents.

Continuously Maintained Company Standards in all Reports and Objectives.

Numerous Employee of the Month Awards for Kinney Shoes, Signature Group, GE, and Countrywide.

Work History

Logistics Account Representative, G and R Integration Services Inc, Walcott, IA - 10/2022 to 08/2023

I would stay in constant contact with my Accounts to inform them on shipping dates, shortages, and any other information. I worked with my logistics teams on loading finished products and due dates. I worked closely with Production to ensure quality and builds were correct and on time. We used JIT, MRP, SAP, and EOS systems.

Sales Recruiter, TopGun Staffing Inc, Pelham, MA - 04/2022 to 8/2022

I would post open positions on all internet job boards, screen resumes, contact the best fit and interview them. While creating a compact list of the best applicants to present to the client hiring team. I would also contact major manufacturing companies to offer our services.

Sales recruiter, Paragon MFG Solutions, Pell City, AL 08/2021 to 4/2022

I would post open positions on all internet job boards, screen resumes, contact the best fit and interview them. While creating a compact list of the best applicants to present to the client hiring team. I would complete orientation and onboarding on all new hires. I stayed in contact with my Temp Employees to encourage and answer any questions. I did job and attendance coaching and supplied benefit information. I would also contact area companies to offer our services. I attended job fairs to connect with new prospective clients and employees. Networking was a major part of my position and I traveled to communities to perform outreach programs to find employees.

Customer Service, Poly Bag Planet, Bettendorf, IA - 06/2020 to 11/2020

I approved new wholesale accounts and aided all customers with the ordering and shipping processes including quotes. I manned the chat and incoming phone lines as well.

Mortgage Servicing Specialist, Vibrant Credit Union, Moline, IL

09/2019 to 02/2020

I provided escrow analysis to current customers and completed the updates with them. I packaged and sent all the original documentation to our investors after scanning the documents into our system.

Home Loan Consultant, Wells Fargo Home Mortgage, Davenport, IA - 03/2017 to 06/2019

I used the CORE system and our CRM to provide mortgage options to new and current customers. I had 100% audit scores.

Education

2021 Bachelor of Business Administration, Human Resources Management

Western Governors University

Excellence in Writing Award

Nationally Published and Recognized for Development of Human Resources Studies

1994 Paralegal Studies

Watterson Business College

Dean’s List

Training and Enhancement

Attained NMLS License 1610647 National SAFE ID

CompTIA Project+ Certified Project Manager

Iowa Notary Public

Formally Trained and Experienced in MS Office and Google Workspace.

Six Sigma, and Various Management and Leadership Training Completed

Experienced with Mortgage Laws, Fair Lending, and Privacy Polices and Dealing with The Fair Credit Act and Federal Labor Laws, including Best Practices.

Acquired over 25 years Management in Outside/Inside/Tele-Sales and Sales Management, Business and Employee Development, and Customer Care Experiences.

Contact this candidate