Technical Support Operations Management

Brandon L. Mays

***** ******* ***** ** 832-***-****

Cypress, TX 77429 ad0jvu@r.postjobfree.com

OBJECTIVE

To obtain a position that will allow me to utilize my communication and problem solving skills while leveraging my educational background of business/technical support

SUMMARY OF QUALIFICATIONS

Strategic thinker accustomed to implementing and developing effective, result-oriented solutions

Versatile communication style capable of interacting with professionals on various levels

Exceptional adaptability capable of managing multiple tasks within a result-oriented environment

Instinctive ability to motivate and influence internal and external constituents to see alternative views

PROFESSIONAL EXPERIENCE

Apple Inc. Houston, TX

iOS At Home Advisor 09/2012 - Present

Provide technical support for Apple’s external customer base

Analyze and resolve a wide variety of issues with Mac OS and iOS

Verizon Wireless Houston, TX

Wireless Data Technical Support Representative 10/ 2005 – 08/2012

Provide technical support for internal and external wireless customers

Analyze and resolve a wide variety of complex technical customer issues

Track and analyze customer interactions and problem resolutions

University of Houston Department of Recreation Houston, TX

Technical Support 01/2003 - 05/2004

Perform technical support for all hardware and software in the Department of Recreation

Implement, maintain, and troubleshoot all membership order processing applications.

Nextel Communications Houston, TX

Sales Consultant 06/2001 - 01/2003

Meet and exceed monthly sales quota objectives by selling business solutions and services to qualified business accounts. Managed and targeted current and new customer base

Identify customer needs, perform evaluations and propose solutions that benefit the company and the customer

Recommend business solutions with regards to marketing, advertising, and other enhanced services

EDUCATION

Bachelor of Science in Technology, Information Systems Technology

University of Houston, Houston, TX December 16, 2005

Major Courses of Concentration

Financial and Managerial Accounting, Data Structures, Industrial Communications, Project Management, Operations Management, Marketing,

Additional Experience and Certifications

Apple Certified Associate- Mac Integration, SQL, Excel, Access, Microsoft Project, PowerPoint, Windows Vista, Windows XP, Microsoft Visio

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