Data Analyst Customer Service
Resume:
Fransha Miller Young
Atlanta, Ga, *****
ad0jve@r.postjobfree.com
Objective:
With my extensive experience in the healthcare industry and outstanding ability to create a great experience for our customers I will be a great asset to your corporation. My willingness to work as a team and to generate continuous revenue will show flexibility and a strong drive to succeed. Work Experience:
Medical Equipment Data Analyst
Hanger Inc.- Alpharetta, Ga.
October 2022 - Current
Managed Scanner system to record all medical products Monitored Inventory of over 200 Durable Medical Supplies Daily Created personal accounts for individuals through National and local medical examiners for delivery of medical equipment to Businesses, Residential, and Veteran Clients.. Referral Coordinator
Pacific Medical Centers - Seattle, WA
December 2016 - October 2022
Managed Healthcare Experience
Medical terminology ICD10 and CPT Codes knowledge +*90 Referral processing and prior authorization background Excellent customer service skills
Proficient with Microsoft office, excel, word and outlook Great communication skills within the organization Processing of all incoming referrals for all services Specialty, DME, Procedures and high dollar amount cases Communicate with internal and external providers
Educate patients with covered benefits and members handbook Discuss all complex referrals and presenting in meetings Assure patients of understanding of in network and non-network Specialists Administration Assistant/Patient Service Representative BJC Medical Group - St. Louis, MO
April 1998 to September 2016
• Responsible for billing daily charges and hospital charges including coordination of benefits • Assuring patient referral authorization prior to procedures
• Obtain patients medical records prior to scheduled procedures
• Utilized EMR for keeping medical records and scheduling Education:
Home Care Aide Certification in Home Care
Washington State Department of Health - Seattle, WA - June 2021 Bachelor's Degree in Healthcare Management - Southern University - Savannah, GA June 2014 High School Diploma- Murrah High School - Jackson, MS- May 1979 Skills
• Epic
• Medical Scheduling
• EMR Systems
• HIPAA
• Medical Records
• Transcription
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