Dawn A. Pauli

**** ******** ** * *** *** St. Petersburg, FL 33715 630-***-**** ad0jux@r.postjobfree.com

Summary

Experienced Fine Dining Server bringing professionalism, enthusiasm, and an exceptional work ethic.

Experience

LEAD SERVER, PALM COURT ITALIAN GRILL

ST PETE BEACH, FL TRADEWINDS RESORT FEBRURARY 2023 TO PRESENT

Server of fine dining, five course meals, specializing in modern contemporary Italian cuisine

Excels at maintaining exceptional customer service while managing competing priorities

Efficient in conflict resolution with customers and or staff

Expertise in Italian wine and culinary traditions with the ability to translate that into guest specific dining experiences, while increasing check averages, and guest satisfaction

Chosen to provide service for site visits and menu tastings

Acts as my own bartender preparing all drinks for guest consumption

Team player, performing management duties when Manager is not present – alerts management of any low inventory

LEAD SERVER, RISTORANTE BRISSAGO

GRAND GENEVA, WI AAA 4.5 DIAMOND RESORT JULY 2016 TO NOVEMBER 2022

Skillfully anticipates and addresses guests’ service needs to ensure satisfaction with each course

Ability to maintain high energy in a high stress environment

Proactively up-selling menu items resulting in highest revenue per cover in outlet

Designated private dining room server

Provided coverage to other outlets during staffing shortages

Actively contributed to achieving 100% NPS – Grand Geneva

Rated 100% in Secret Shopper Survey

SERVER/TRAINER POPEYE’S ON LAKE GENEVA SEPTEMBER 2008 TO JULY 2016

Train new incoming servers on guest service expectations, safety procedures, restaurant protocols

Guides guests through menu selections and appropriately suggests additional items to increase restaurant sales

Effectively communicates with kitchen staff regarding customer allergies, dietary needs and special requests

Addresses diner complaints with kitchen staff and serves replacement menu items promptly ensuring guest satisfaction

TRAINING / AWARDS

People Pleaser of the Month – Grand Geneva

World Class Hospitality and Responsible Beverage trained – Grand Geneva

Monthly Kudos recognition by Management – Tradewinds Resort

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