Customer Service Data Entry
Resume:
Melissa Barnes
**** *. ********** ***. ****** Rock,Ar 72207
*********@*****.***
SUMMARY OF QUALIFICATIONS
Looking for employment with a company that will allow me to utilize my skills and grow in a professional career. HIGHLIGHTS
● Customer Service
● Order Pulling
● Administrative Skills
● Professional Cleaning
PROFESSIONAL BACKGROUND
Customer Service
● Answering the phone
● Data entry, submitting new construction jobs to sub-contractors for bidding
● Time entry, purchase orders, invoicing, keeping up employee files, OSHA requirements up to date
● Ordering materials, delivering materials
● Cleaning up after new construction jobs are completed EMPLOYMENT BACKGROUND
Melissa’s Cleaning Service (Owner)
Residential/Commercial Cleaning
I am responsible for maintaining client contracts : weekly, bi-weekly, and Scheduling Appointments
Answering Phones
Payroll/Ordering Supplies
Handling Customer complaints
Advertising
AMERICAN CRUISE LINES/ AmericanSong
Hospitality Manager
Supervisor over a team of 8 employee’s
Responsible for all hospitality needs,concerns,complaints scheduling
T&T MAIDS
T&T Maids of Cleaning / Housekeeping Supervisor at Little Rock, Ar I was responsible for Scheduling New Client Appointments, Recurring Clients, Employee Interviewing, Employee weekly scheduling, orientation
I would do quality control checks to ensure employees were providing the service in accordance with the company checklist and the employee handbook. I took care of any client complaints
Maintained employee files
Answered phones
Go to potential clients property and give them a quote for our services I was responsible for keeping any clients keys for residential and commercial Ordered and passed out cleaning supplies to employees Commercial and residential cleaning service,Cleaning and restocking restrooms • Sweeping, mopping, and vacuuming • Cleaning break areas (wiping down tables, counters and appliances, etc.) • Other cleaning duties as needed. Office Manager / Customer Service Rep at Matt Webb Construction Point person for maintenance, mailing, shipping, supplies, equipment, bills and errands, Organize and schedule meetings and appointments
Partner with HR to maintain office policies as necessary Organize office operations and procedures
Coordinate with IT department on all office equipment Manage relationships with vendors, service providers and landlord, AmeriPride Services Inc., Little Rock, Arkansas
Production Specialist- Responsible for ensuring garments are professionally cleaned and finished weekly. Garments are returned ready-to-use, repaired or replaced as needed. Thyssen Krupp Elevator
Field Service Representative, Little Rock, Arkansas Responsible for receiving trouble calls and contacting field service technicians to respond to calls. Created job files, entered timesheets for service technicians on a daily basis, prepared FedEx shipments and prepared memos. Assisted with payroll entry and coding invoices.
L.R. Mourning Company, Little Rock, Arkansas
Administrative Assistant/Support Staff
Answer and direct all incoming calls. Open, sort and disburse mail, data entry. Contacting contractors to provide correct insurance information. Create job files, enter timesheets, Prepared FedEx shipments. Scanned and printed blueprints for new construction. Coding invoices.
Dillard's Distribution
Processor Pulling Orders
Pulling merchandise sent from buyers to be sorted and sent to different Dillard's Department Stores. Auditing - Included reviewing other employee’s work, checking it with scanners to make sure it was processed correctly. Traffic Reservations - Included answering multi - phone lines making reservations for truck drivers to pick up/drop off merchandise at the distribution center.
Data Entry - Entering information about vendors and customers. Inventory - Taking a complete inventory of the internet departments stock. Using a scanner to count each piece of stock. Gift Card Department - Programming with a computer dollar amount on gift cards. Collections - Included contacting Dillard's credit card holders about past due amounts and trying to make arrangements for payment.
EDUCATION AND TRAINING
Hospitality Management Northwest Arkansas Community College - Rogers, AR SNHU - currently enrolled online
Operations Management Program
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