REINIER ZUBIZARRETA

Naples, FL ***** 786-***-**** ad0jpi@r.postjobfree.com WWW: Bold Profile

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Knowledgeable and dedicated customer service professional with extensive experience in Barber industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skills

Switches and Routers

Technician Assistance

Cable Arrangements

Hand and Power Tools

Terminating Cables

Information Updates

Customer Service and Assistance

Staff Training

Credit Card Payment Processing

Professional Telephone Demeanor

Schedule Mastery

POS Systems and Ordering Platforms

Calm and Professional Under Pressure

Work History

Deployment Field Technician 11/2020 to 09/2023

Best Buy – Tallahassee, FL

Communicated with supervisor to report progress, discuss issues and seek guidance. Collaborated with other field technicians to resolve complex technical issues. Performed troubleshooting and diagnosis on malfunctioning equipment. Used ticketing systems to manage and process support actions and requests. Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters. Performed troubleshooting of systems with techniques such as speed and ping tests. Installed data and telephone cable lines in commercial buildings. Installed wiring, cabling, networking hardware and configured new devices and system components.

Barber 04/2009 to 03/2020

Ray Ur Barber – Miami, FL

Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.

Answered incoming telephone calls and scheduled appointments for clients. Managed business customer service, responding to requests and concerns promptly. Consistently received positive performance reviews from guests. Monitored inventory and availability of supplies, tools and products to minimize delays. Counted and documented opening and closing cash amounts daily. Kept shop neat, professional and welcoming to guests of different backgrounds. Shift Manager 05/2005 to 04/2009

Suset Billiards – Kendall, FL

Cooperated with coworkers to improve customer experience and manage storefront. Coached crew members to optimize performance and motivate toward more efficient work. Exercised composure under pressure and in escalated customer service scenarios. Worked closely with team members to schedule breaks and shifts to meet state regulations. Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.

Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Cashier 11/2002 to 05/2005

McDonalds – Sweetwater, Fl

Greeted customers entering store and responded promptly to customer needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items, and join reward programs. Restocked and organized merchandise in front lanes. Counted money in cash drawers at beginning and end of shifts to maintain accuracy. Worked closely with shift manager to solve problems and handle customer concerns. Operated cash register to record transactions accurately and efficiently. Used POS system to enter orders, process payments and issue receipts. Learned duties for various positions and provided backup at key times. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Education

Barber License: Barber 2009

Beauty Schools of America - Miami

GED 2003

Miami Job Corps Center - Opa-locka, FL

Languages

English

Native or Bilingual

Spanish

Native or Bilingual

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