James Youngs

ad0jni@r.postjobfree.com • 219-***-****

https://www.linkedin.com/in/james-youngs-608071110/ • Dyer, IN

Qualifications Summary

Detail-oriented and analytical professional with extensive experience in customer service and IT support. Ability to learn new things quickly and maintaining high level of attention to detail. Proficient in charting/recordkeeping, Python, and MS office and Windows.

Customer Service

Proven success in offering high-quality services and promptly resolving issues of customers.

Ability to uncover and fulfil client requirements.

Relationship Building

Expert in developing and maintaining long-term relationship with staff, stakeholders, and clients.

Committed to work collaboratively with cross-functional teams to streamline business operations.

IT Support

Skilled at troubleshooting system and network problems, diagnosing and solving hardware or software faults.

Adept at installing and configuring computer hardware operating systems and applications

Key Strength

Excel at taking process improvement initiatives, developing team, and resolving issues.

Skillful at meeting quality standards and achieving corporate goals.

Professional Experience

Tek Experts – Tier 2 Support Engineer Jun 2022 – October 2023

Coordinated communication between multiple technologies towards issue resolution. Collected and analyzed diagnostic reports and documented findings. Structuring workload assignment for team of 30 engineers. Researching technical documentation

Virtua Health – Outbound Navigator July 2021 – June 2022

Helped patients schedule new appointments via My Chart. Scheduled appointments, sent encounters, and recommended providers through Epic. Used Microsoft Teams to help my colleagues with any problems they ran into or answered questions they had. Always maintained a positive, professional attitude while communicating with staff and patients.

GSD –Contract TekSystems - Associate March 2021 – June 2021

Helped ~40,000 people transition from Microsoft office to Gsuite with the help of my team. I helped users convert through calls, tickets and emails. I made sure to keep a professional attitude with all users during a stressful period in their work life.

Amazon, Monee, IL - Fulfillment Associate Sep 2019 – Oct 2020

Maintain robotics to ensure k-floor ran smoothly. Oversee incoming deliveries are designated in storage areas. Finalize work order and timely update the database. Supervise teams to accomplish task and achieved stated goals. Maintain healthy business environment by timely and efficiently resolved problems and staff conflicts. Collaboratively work with cross-functional teams to maximize productivity.

●Listed in top five members of team in terms of productivity.

●Attained the position in top three location with maximum sales in the district.

Jewel Osco, Dyer, IN Mar 2015 – Sep 2019

Produce clerk

Replenished stock and goods on display shelves. Supported customers in navigation their way through the store. Created positive and friendly environment for customers. Assisted customer orders by retrieving items from the relevant sections. Removed expired products from the display. Arranged products in a more appealing way for customers to maximize sales.

Ace Hardware, Sauk Village, IL Sep 2008– Mar 2015

Manager

Aided in overall general maintenance of the store. Managed and direct preventative maintenance and repairs in order to maximize and protect all physical assets. Monitored shrink numbers and took corrective actions. Oversaw ordering and maintaining of desirable product inventory levels to ensure store profitability in compliance with corporate objectives.

Education

Purdue University Calumet, Hammond, IN, United States

Certificates

Google IT Support by Google on Coursera. Certificate earned on December 19, 2020

Google IT Automation with Python by Google on Coursera

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