Office Manager Multiple Locations
Resume:
Josie Hurst
New York, NY *****
*******************@***********.***
Hands-on Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location team to perform duties and achieve highest potential.
Work Experience
Practice Manager
The Dermatology Specialists - New York, NY
May 2020 to Present
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Developed systems and procedures to improve operational quality and team efficiency.
• Developed and maintained operational guidelines with staff of over 25 employees.
• Oversaw day-to-day production activities in 3 of the Queens locations.
• Managed operation and performance of the clinic: adhered to budget, forecasted expenses, managed vendor relationships, ordered supplies, and monitored compliance.
• Knowledge of health insurance policies, guidelines- including copays, coinsurance's, referrals, verification of insurances.
• Knowledge and utilization of EMR, medical coding and billing relevant to practices.
• Oversaw billing and collections portion of offices with billing team.
• Analyzed patient feedback and identified areas for improvement.
• Completed biweekly payroll for over 25 employees. Office Manager
Garden OBGYN - New York, NY
November 2018 to May 2020
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Led hiring, onboarding and training of new hires.
• Monitored cash intake and deposit records.
• Established team priorities, maintained schedules and monitored performance.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Organized spaces, materials and catering support for internal and client-focused meetings.
• Coordinated luncheons with Pharmaceutical Representatives. Medical Office Manager
Mount Sinai School of Medicine-Obgyn - New York, NY April 2016 to November 2018
• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Scheduled and coordinated travel arrangements for office staff members.
• Maintained and updated office records, both digital and physical.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments. Education
BBA in Hospitality Management
St. John's University - Jamaica, NY
June 2021
Skills
• Payroll Operations
• Regulatory Compliance
• Oversee Administrative Functions
• Brand Management
• Departmental Operations
• Program Optimization
• Hiring and Onboarding
• Policy Development and Enforcement
• Practice Management
• Medical Coding
• Medical Records
• Healthcare Management
• Insurance Verification
• CPT Coding
Certifications and Licenses
OSHA 30
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