John Pfeiffer

Gardner, MA

ad0jie@r.postjobfree.com

+1-978-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

IT CYBERSECURITY SPECIALIST (CUSTSPT/INFOSEC), GS-2210-12 Defense Finance and Accounting Service (DFAS) - Limestone, ME October 2021 to September 2023

Actively participate in network and systems design to ensure implementation of viable systems security policies and procedures

Conduct systems security evaluations, audits and reviews; and develop Automated Information Systems

(AIS) security contingency plans and disaster recovery procedures, as part of the local business continuity team

Monitor and track controlled access programs to ensure implementation and viability of appropriate systems security policies, as well as the acquisition of IT security tools Investigate local AIS programs to identify possible breach of security and/or other violations Conduct vulnerability analysis and risk assessment studies of planned and installed information systems to assure that local AIS security plans and policies established are adequate for protection needs and comply as required by statute

Facilitate and coordinate the gathering, analysis and preservation of evidence used in addressing security violations

Information Technology Specialist (CUSTSPT) one year temporary hire Department of Veterans Affairs (DVA), Office of Information & Technology, IT Operations & Services - Leeds, MA

July 2020 to October 2021

• Actively participate in network and systems design to ensure implementation of viable systems security policies and procedures

• Conduct systems security evaluations, audits and reviews; and develop Automated Information Systems (AIS) security contingency plans and disaster recovery procedures, as part of the local business continuity team

• Monitor and track controlled access programs to ensure implementation and viability of appropriate systems security policies, as well as the acquisition of IT security tools

• Investigate local AIS programs to identify possible breach of security and/or other violations

• Conduct vulnerability analysis and risk assessment studies of planned and installed information systems to assure that local AIS security plans and policies established are adequate for protection needs and comply as required by statute

• Facilitate and coordinate the gathering, analysis and preservation of evidence used in addressing security violations

• Current valid Security clearance.

• SCCM with pixie clearance

• Deploys out new hardware

• Ghost Experience

•

IS Analyst / Desktop Support Technician

Workers Credit Union - Fitchburg, MA

January 2018 to August 2020

Troubleshoots computer problems. Determines source and solution to computer problem( hardware, software, user access, etc).

• Perform Hardware and Software installations

• Participate in the development, implementation, Installation, and testing of application software

• Operates and monitors computer, phones and peripheral equipment across the company.

• Perform equipment replacement and repair accurately and within defined time frames to meet customer, vendor and application needs.

• Reimagining of computers.

• Perform data and application backups.

• On call Rotation

SCCM experience this uses a pixie

• Call-tracking tools: use of both service now and help star to help track and maintain tickets. Software: MS Office (Word, Excel, Outlook, PowerPoint): V Mare, as well as anti-virus programs Browsers: Chrome, Safari, Firefox, MS Edge; IE

Hardware supported: PCS, Laptops, Telephony Systems, Printers, Routers Cisco Meraki experience( Meraki is an add on that lets you program and setup switches and routers and the ability of testing them from a gui interference you can see anywhere in the network if heavy internet traffic is coming into a location.

IT Desktop Analyst

Laroche Law - Gardner, MA

September 2012 to June 2018

Diem employee/ Part time

Troubleshoots computer problems. Determines source and solution to computer problem( hardware, software, user access, etc).

• Perform Hardware and Software installations

• Participate in the development, implementation, Installation, and testing of application software

• Operates and monitors computer, phones and peripheral equipment across the company.

• Perform equipment replacement and repair accurately and within defined time frames to meet customer, vendor and application needs.

• Reimagining of computers.

• Perform data and application backups.

• On call Rotation

Help Desk support

Umass/Health Allaince Hospital - Leominster, MA

July 2014 to January 2018

Two years of help desk experience providing software, hardware, client/server and networking technical support.

Proven success working in a High call volume technical call center. Demonstrated Strengths in rapidly diagnosing, troubleshooting, an resolving client issues. Able to communicate with both technical and nontechnical users. Known for excellent problem-solving skills and patience in dealing with frustrated users.

Key skills while at Health Alliance

• Troubleshoots computer problems. Determines source and solution to computer problem( hardware, software, user access, etc).

• Perform Hardware and Software installations

• Participate in the development, implementation, Installation, and testing of application software

• Operates and monitors computer, phones and peripheral equipment across the company.

• Perform equipment replacement and repair accurately and within defined time frames to meet customer, vendor and application needs.

• Reimagining of computers.

• Perform data and application backups.

Active Directory experience: Of creating usernames and assigning roles as well as password reset.

• Supervising Contractors going into the server room and assisting them as needed.

• Replacing of telephones and setting up new phones across the hospital

• Maintaining printers in and at Health Alliance and remote sites.

• Doing preventive maintenance on computers at Health Alliance. Technology Proficiencies

Call-tracking tools: use of both service now and help star to help track and maintain tickets. Software: MS Office (Word, Excel, Outlook, PowerPoint): V Mare, as well as anti-virus programs Browsers: Chrome, Safari, Firefox, MS Edge; IE

Hardware supported: PCS, Laptops, Telephony Systems, Printers, Routers Active Directory experience: Account creation,Termination, Microsoft exchange.

Other skills All skills used, Active Directory, Microsoft exchange, Hardware repair and software repair, Networking, Minor phone support, Supporting all mobile devices, MASA 360 experience, Software Installation experience, Officer 365 and office 2012 experience, Soarian Clinical and Finical experience, Minor programing experience., Web connect.

G4S Security Officer

G4S - Westminster, MA

June 2012 to July 2016

making checkpoint check-ins,

observing, documenting, and reporting, and

enforcing laws and policies as directed.

providing customer service,

observing and reporting on operability of vertical conveyances intervening to terminate action potentially injurious to persons or property, ability to recognize and appropriately respond to persons in crisis, responding to sick or injured persons,

responding to safety hazards, equipment malfunctions such as with escalators, liquid spills, and other maintenance related issues,

responding to events that may require partial or full evacuations, responding to mass casualty incidents (MCI) and deploying MCI equipment as needed, observing, documenting, and reporting,

monitoring video and alarms,

enforcing laws and policies as directed, and

collaborating with other security officers, law enforcement and emergency services.. Education

Certificate in Information Technology

Montachusett Regional Vocational Technical School - Fitchburg, MA 2008 to 2012

High school or equivalent in General studies

Montachusett Regional Vocational Technical School - Fitchburg, MA 2008 to 2012

Skills

• Skills • Desktop Repair • Virus Removal • Networking• Laptop/Desktop maintenance and updating (3 years)

• Desktop Support

• Help Desk

• MAC

• Comptia

• SCCM

• Service Desk

• Active Directory

• Tech Support

• ServiceNow

• Software Troubleshooting

• LAN

• Mobile Devices

• Disaster Recovery

• VMWare

• Network Support

• Information Security

• Microsoft Exchange

• Microsoft Windows

• System Administration

• VPN

• Security clearance (1 year)

• Operating systems

• WAN

• DNS

• VoIP

• Operating systems

• PowerShell

• Software troubleshooting

• Active Directory

• Microsoft Windows Server

• Windows

• Computer networking

• TCP

• DNS

• VMWare

• DHCP

• Technical support

• Virtualization

• System administration

• SCCM

• Remote access software

• Disaster recovery

• Microsoft Exchange

• IT

Certifications and Licenses

A plus

January 2011 to December 2027

Netwokring plus

May 2015 to February 2027

Secuirty plus

December 2021 to December 2027

Security Clearance

July 2020 to Present

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