Customer Servi
Resume:
Courtney Campbell
Gardena, CA *****
***************@*****.***
Knowledgeable and dedicated customer service professional. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. Authorized to work in the US for any employer
Work Experience
After School Program Leader
Arc - Los Angeles, CA
June 2023 to Present
• Supervising middle school students during club activities and academic hour.
• Engaging with parents and staff regarding the students behavior and progress
• Providing a safe learning environment for students
• Creating a fun and educational way to incorporate curriculum Childcare Provider
KinderCare Learning Centers - Torrance, CA
June 2022 to June 2023
• Perform diapering, feeding, and care of young children
• Establish relationships with children in a 4:1 ration, as well as establish and maintain strong relationships with parents/family
• Develop and implement age appropriate curriculum into the classroom
• Assess and document the needs of each individual child to create a meaningful, enriching environment
• Conduct family involvement events, such as parent conferences and back to school night After School Program Leader
Beyond the Bell - Los Angeles, CA
April 2022 to June 2022
• I handle incident reports, drills, applications, activity reports and rosters.
• My students get homework assistance.
• I supervise students during homework and play time in all different grades
• I am in charge of write ups for any intolerable behavior Sales Associate
Ross Dress For Less - Gardena, CA
September 2020 to March 2021
• Answer any questions or concerns from customers about products
• Provide information about different policies that the customer may be confused about
• Greet and receive customers in a welcoming manner
• Provide outstanding customer service and give personal opinion on merchandise
• Assists with inventory by, including receiving and stocking merchandise Social Media Support Agent
Vector Marketing - Los Angeles, CA
April 2020 to August 2020
Evaluated customer account information to assess current issues and determine potential solutions.
● Delivered top-notch service and support to each customer, paving a way for future business opportunities.
● Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
● Documented conversations with customers to track requests, problems and solutions.
● Addressed customer service inquiries quickly and accurately.
● Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations. Customer Service Representative
Boga Boga - Los Angeles, CA
August 2019 to April 2020
Provided primary customer support to internal and external customers in a fast-paced environment.
● Facilitated communication with vendors regarding back order availability, future inventory, and special orders.
● Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
● Answered customer telephone calls promptly to avoid on-hold wait times. Education
College Degree in Child Development
Santa Monica College - Santa Monica, CA
July 2023 to Present
High school diploma
Norborne High School - Harbor City, CA
August 2016 to June 2020
Skills
• Complaint resolution (3 years)
• Order fulfillment
• Professional telephone demeanor
• Creative problem solving (3 years)
• Stocking and replenishing
• Data entry (1 year)
• MS Office proficiency (Excel, Word, PowerPoint, and Outlook
• Word
• Marketing
• Social Media Management
• Customer Service (1 year)
• Tutoring (1 year)
• Public Speaking
• Toddler Care (1 year)
• Childcare (2 years)
• Mentoring (2 years)
• Classroom Management
Certifications and Licenses
First Aid CPR AED
May 2022 to May 2024
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