Remote Work Personal Lines

Cindi Hess

540-***-**** **********@******.***

***** *** **** **** ******* VA 23005

About Me

I am finally able to return to the workforce after recovery from a medical disability. I am looking to again join an organization where I can practice the skills I mastered over a 20-year career with an industry-leading personal lines insurance carrier. I have successfully held in-office positions and was thriving in a remote-work environment long before ‘COVID’ made it commonplace. I develop strong working relationships with the team members surrounding me. I am customer-focused and comfortable with often being the only in-person contact for the company I represent. I treat customers with the respect and professionalism they have earned. I am self-motivated with metric traceability / completion as a key work focus.

Let’s talk soon to see if we are a good fit for each other!

Key Competencies

Communication

Attention to Detail

Data analysis

Investigation

Software work environment

Leadership capabilities

Organizational skills

Knowledge of insurance theory

Professional Certifications

I-CAR Gold 2017

Inter-Industry Conference on Auto Collision Repair

Hoffman Estates, IL 60192

Experience

Nationwide Mutual Ins. Co. One Nationwide Plaza, Columbus, OH.

Field Claims Spec II Nov 1999 – Aug 2019

Investigates, evaluates, negotiates and brings to a final resolution personal lines material/physical damage of a moderate to severe nature. Performs with little to no direction and oversight. Makes decisions within delegated authority as outlined in company policies and procedures. Adheres to high standards of professional conduct consistent with the delivery of superior service. Maintains current knowledge of insurance and applicable product/services; court decisions which may impact the claim’s function; current guidelines in the claims function; and policy changes and modifications. Delivers positive customer service experience to all internal, external, current and prospective Nationwide customers. Serves as a mentor to less experienced claims associates and assist with training/presentations

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