TIANNA

JORDAN

ad0jgd@r.postjobfree.com

770-***-****

Athens, GA 30606

SKILLS

Management

Customer service

Communication

Sales

Marketing

Leadership

Analytical

Teamwork

Punctual

Personable

EDUCATION

University of Georgia

Athens, Georgia • Expected in 05/2024

Some College (No Degree): Housing And Policy Management

Emphasis: Residential Property Management

Blue Apple Real Estate School

Online • Expected in 08/2023

Some College (No Degree): Real Estate

PROFESSIONAL SUMMARY

A soon to be graduate of the University of Georgia and aspiring Realtor. Exceptionally well organized and an asset in the workplace with over six years of experience in customer service and building customer rapport. Ambitiously looking forward to professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly adaptable and dedicated to serving others while producing the best results. Philippians 2:4-8

WORK HISTORY

The Chop House - Server

Athens, Ga • 08/2022 - Current

Provided excellent customer service and was knowledgeable about featured items of each day.

Cultivated warm relationships with regular customers.

Resolved customer complaints promptly and professionally to maintain positive reputation.

Took on closing responsibilities handling cash and inventory

Worked with POS system to place orders, manage bills, and handle complimentary items.

Maintained 35% tip average

Texas Roadhouse - Server

Athens, Ga • 04/2022 - 08/2022

Provided "Legendary Service" to customers and honored first time guests

Supervised and trained new employees to exceed Texas Roadhouse values and standards of service

Calling out birthdays to make guests feel special and celebrated

Closing shift chores included cleaning assigned tables, rolling silverware, and back-of-house chores

Set positive tone for entire dining experience as first point of contact for incoming guests.

Maintained a 30% tip average

Amazon - Warehouse Associate

Jefferson, Ga • 03/2021 - 06/2022

Worked with departments across Amazon, including marketing and project management, in developing new ideas, initiatives, products, and services

Assembled orders and packed items for shipment, conveying orders to shipping personnel

Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles

Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.

Consistently lifted materials weighing as much as 100 pounds.

Processed 100+ products per hour.

Publix - Cashier

Fairburn, Ga • 08/2019 - 03/2020

Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and nontraditional product lines

Trained new employees in customer service, script recitation, conflict resolution, and data entry practices

Built relationships with customers to encourage repeat business.

Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Greeted customers entering store and responded promptly to customer needs.

Six Flags Over Georgia - Membership Sales Associate

Augusta, Ga • 01/2018 - 07/2019

Accurately tracked customer orders, identified, and resolved any issues during order fulfillment

Built rapport with clients by providing quality customer service and problem solving

Communicated with customer support on behalf of customers for clarity on questions that were not answered online

Maintained required sales frequency each month

Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.

NAR SPIRE MENTORSHIP PROGRAM

National Association of Realtors Spire Mentorship Program

Mentor: Robert Kozlowski

Managing broker at Coldwell Banker Access Realty

Certified Licensed Georgia Real Estate Instructor

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