Student
Resume:
TIANNA
JORDAN
******.******@***.***
Athens, GA 30606
SKILLS
Management
Customer service
Communication
Sales
Marketing
Leadership
Analytical
Teamwork
Punctual
Personable
EDUCATION
University of Georgia
Athens, Georgia • Expected in 05/2024
Some College (No Degree): Housing And Policy Management
Emphasis: Residential Property Management
Blue Apple Real Estate School
Online • Expected in 08/2023
Some College (No Degree): Real Estate
PROFESSIONAL SUMMARY
A soon to be graduate of the University of Georgia and aspiring Realtor. Exceptionally well organized and an asset in the workplace with over six years of experience in customer service and building customer rapport. Ambitiously looking forward to professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Highly adaptable and dedicated to serving others while producing the best results. Philippians 2:4-8
WORK HISTORY
The Chop House - Server
Athens, Ga • 08/2022 - Current
Provided excellent customer service and was knowledgeable about featured items of each day.
Cultivated warm relationships with regular customers.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Took on closing responsibilities handling cash and inventory
Worked with POS system to place orders, manage bills, and handle complimentary items.
Maintained 35% tip average
Texas Roadhouse - Server
Athens, Ga • 04/2022 - 08/2022
Provided "Legendary Service" to customers and honored first time guests
Supervised and trained new employees to exceed Texas Roadhouse values and standards of service
Calling out birthdays to make guests feel special and celebrated
Closing shift chores included cleaning assigned tables, rolling silverware, and back-of-house chores
Set positive tone for entire dining experience as first point of contact for incoming guests.
Maintained a 30% tip average
Amazon - Warehouse Associate
Jefferson, Ga • 03/2021 - 06/2022
Worked with departments across Amazon, including marketing and project management, in developing new ideas, initiatives, products, and services
Assembled orders and packed items for shipment, conveying orders to shipping personnel
Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Consistently lifted materials weighing as much as 100 pounds.
Processed 100+ products per hour.
Publix - Cashier
Fairburn, Ga • 08/2019 - 03/2020
Maintained thorough knowledge of store merchandise and gained extensive knowledge of new and nontraditional product lines
Trained new employees in customer service, script recitation, conflict resolution, and data entry practices
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Greeted customers entering store and responded promptly to customer needs.
Six Flags Over Georgia - Membership Sales Associate
Augusta, Ga • 01/2018 - 07/2019
Accurately tracked customer orders, identified, and resolved any issues during order fulfillment
Built rapport with clients by providing quality customer service and problem solving
Communicated with customer support on behalf of customers for clarity on questions that were not answered online
Maintained required sales frequency each month
Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
NAR SPIRE MENTORSHIP PROGRAM
National Association of Realtors Spire Mentorship Program
Mentor: Robert Kozlowski
Managing broker at Coldwell Banker Access Realty
Certified Licensed Georgia Real Estate Instructor
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