Customer Service Medical Records
Resume:
Aaliyah Green
Perry, GA
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service/Cashier
Lowes - Warner Robins, GA
July 2020 to May 2023
• Running cash register
• Make outbound and inbound calls to medical providers and insurance companies to retrieve medical records and facilitate the claims retrieval process. Resolving issues on first call resolution. Navigating multiple screens and softwares.
• Utilize available resources to solve issues on the phone and reach out for help resolving claims when needed.
• Request medical records on behalf of insurance companies for review and overcharge collection afterward.
• Update database with claim information and ensure accuracy of data.
• Meet daily/weekly call targets as set by management.
• Actively seek feedback and apply it to improve performance and achieve objectives. Continuously strive for self-improvement and professional growth. I have collections experience. Processing claims and delinquent accounts. Running the cash register, and ringing up products.
• Manage transactions with customers using cash registers • Scan goods and ensure pricing is accurate
• Collect payments whether in cash or credit
• Issue receipts, refunds, change or tickets
• Redeem stamps and coupons
• Cross-sell products and introduce new ones
• Resolve customer complaints, guide them and provide relevant information
• Greet customers when entering or leaving the store
• Maintain clean and tidy checkout areas
• Track transactions on balance sheets and report any discrepancies
• Handle merchandise returns and exchanges
FedEx Ground Package Handler/Warehouse Assistant
FedEx Ground - Macon, GA
January 2020 to July 2022
Packing materials and using the RF devices. Organizing materials, stocking, labeling and collecting merchandise from the distribution center and safely transporting materials to the shipping bay Receiving and documenting merchandise for delivery or return. Keeping an inventory of all merchandise entering or exiting the warehouse Identifying any missing, lost or damaged materials and immediately notify the supervisor Ensuring that all the merchandise is safely and securely packed and labeled for shipping. Managing all merchandise with appropriate care.
Customer Service Representative Healthcare
TELEDIRECT
January 2019 to January 2022
• Making outbound calls to medical providers and insurance companies to retrieve medical records and facilitate the claims retrieval process.
• I utilize available resources to solve issues on the phone and reach out for help resolving claims when needed.
• I requested medical records on behalf of insurance companies for review and overcharge collection afterward.
• I updated database with claim information and ensure accuracy of data.
• Meet weekly call targets as set by management.
• Actively seek feedback and apply it to improve performance and achieve objectives. I always strive for self-improvement and professional growth.
Scheduling appointments in Multitasking and a fast paced environment and stressful situations. Up selling products and escalating calls to right departments and screen and forward incoming phone calls. Microsoft outlook, excel, and spreadsheet.
Provide basic and accurate information in via phone/email and chat. Perform other clerical receptionist duties such as filing, photocopying, faxing, scanning. Tricare knowledge essential
Incoming referrals, communication with referring office staff.Taking 150 inbound and outbound calls, navigating through multiple software's and systems.Resolving issue on first call resolution. Education
High school diploma
Houston County High School - Georgia
August 2018 to May 2021
Skills
• Customer service
• Organizational skills
• Data entry
• Computer skills
• Office experience
• Warehouse experience
• Shipping & receiving
• Packaging
• Warehouse distribution
• RF scanner
• Time management
• Picking & packing (2 years)
• Delivery driver experience
• Medical terminology (1 year)
• Medical collection (3 years)
Assessments
Warehouse safety — Proficient
March 2023
Using safe practices in a warehouse setting
Full results: Proficient
Attention to detail — Proficient
March 2023
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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