Support Help Desk
Resume:
Huy Tran
IT Technician
Westminster, CA
***********@*****.***
• Willing to learn new things
• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Strong problem-solving abilities
• Good observation skills
• A strong customer support/help desk
• The ability to prioritize workload
• Attention to detail
• Fluent in English and Vietnamese
• Analytical and Problem-Solving Skill, Trust worth, Ethical
• Microsoft Word: Intermediate
• Microsoft Excel: Intermediate
• QuickBooks: Beginner
• Computer Hardware: Intermediate
• Computer Networking: Intermediate
• Computer Troubleshooting: Intermediate
• Microsoft Windows: Intermediate
• Linux: Intermediate
• Mac OS: Intermediate
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
IT Manager
Discovery Day Program - Buena Park, CA
February 2021 to February 2023
o General Tech support over phone (hardware / software / network: Installing and configuring computer hardware, software, systems, networks, printers and scanners) o Troubleshoot all IT related problems.
o Web hosting and email management
o Installing, monitoring and maintaining, repairing computer systems, networks, security cameras. Maintenance Manager
Discovery Day Program - Buena Park, CA
February 2021 to February 2023
o Scheduling maintenance tasks
o Supervising Maintenance Workers
o Responding to maintenance emergencies
Fleet Manager/Driver
Discovery Day Program - Buena Park, CA
February 2021 to February 2023
o Registering and licensing all vehicles under their management. o Maintaining detailed records of vehicle servicing and inspection. o Complying with U.S. Department of Transport laws and regulations. o Scheduling regular vehicle maintenance to ensure operational efficiency. o Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules. Direct Care Staff
Discovery Day Program - Buena Park, CA
February 2021 to February 2023
o Assist with and participate in all daily activities of the Day Program, and other activities o as assigned and necessary
o Instruct participants in emergency procedures such as fire drills, lock down drills, etc. o Follow any emergency procedures in place
o Monitor safety and all procedures as they pertain to the complete supervision of all o participants and staff
o Attend all staff meetings and training sessions
o Communicate and work with staff and adult participants of all ages and abilities o Observe participants behavior, assess its appropriateness, enforce appropriate o safety
o Follow regulations and emergency procedures, and apply appropriate behavior and o management techniques
o Visual and auditory ability to identify and respond to environmental and other hazards o related to activities
o Assist participants when necessary with toileting, showering and dressing Teacher Aide
Discovery Day Program - Buena Park, CA
February 2021 to February 2023
o Provides support to the teacher to ensure a safe and stimulating educational environment. o Assists the teacher in planning and preparation for daily activities; aids instructional efforts of the teacher.
o Assists the teacher in preparing lesson outlines, plans, and curricula in assigned areas. o Presents subject matter to children or adults, under the guidance of a teacher, utilizing a variety of methods including stories, discussions, and role playing. o Assists adults, individually or in groups, with lesson assignments to present or reinforce learning concepts.
General Manager Assistant
Discovery Day Program - Buena Park, CA
February 2021 to February 2023
o Contact clients, guardians, facilities
o Office support
o Cooperating with the general manager, and assisting with anything from project planning to staff management
IT Technician
Chuc Giang - Bà Rịa - Vũng Tàu
September 2019 to January 2020
• General Tech support (hardware / software / network: Installing and configuring computer hardware, software, systems, networks, printers and scanners)
• Troubleshoot all IT related problems.
IT tech support
Lee's Sandwiches - Garden Grove, CA
March 2016 to September 2019
Company: Lee's Sandwiches: supporting for all Southern California Corporates (10 Corporates), Franchises in and out of state (62 Franchises)
· General Tech support over phone (hardware / software / network: Installing and configuring computer hardware, software, systems, networks, printers and scanners)
· Troubleshoot all IT related problems.
· Providing technical support across the company (this may be in person or over the phone)
· Responding in a timely manner to service issues and requests
· Setting up accounts for new users
· Repairing and replacing equipment as necessary
· Testing new technology
· Possibly training more junior staff members
· Oversee POS systems front end/back end (Brinks, Revel, and In-house software) prices, coupon, items…etc.
· Installing, monitoring and maintaining, repairing computer systems and networks, service POS system (pc, printer, cash drawer, barcode scanner, networking, audio/visual equipment).
· Train store’s cashiers/managers how to use POS system.
· Clone, backup, image, deploy windows images
· Refurbish computer
Data Entry / Accounting / Tech support
Saigon Warehouse Westminster
January 2010 to 2015
• Worked as a Bookkeeper / Data Entry for the warehouse of five local Asian Supermarkets
• Worked daily with Microsoft Word, Excel, and QuickBooks.
• Entered bills when receiving goods and created invoices when we ship out goods, and do monthly/ yearly report
Education
Computer Network
Coast Line College Coast Line Community College
Skills
• Excel
• Microsoft excel
• Microsoft word
• Word
• Networking
• Quickbooks
• Computer troubleshooting
• Problem solving
• Vmware (3 years)
• Technical Support
• Network Installation
• Vietnamese
• Network Support
Links
https://www.namhuy.net
Assessments
Technical Support Skills — Highly Proficient
January 2019
Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function.
Full results: Highly Proficient
Project Management Skills: Budgeting — Highly Proficient January 2019
Measures a candidate's ability to manage project budgets by appropriately allocating and monitoring financial resources.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem solving skills
• A strong customer focus
• The ability to prioritize workload
• Attention to detail
• Fluent in English and Vietnamese
• Analytical and Problem-Solving Skills• Trustworthy• Ethical
• Microsoft Word: Intermediate
• Microsoft Excel: Intermediate
• QuickBooks: Beginner
• Computer Hardware: Intermediate
• Computer Networking: Intermediate
• Computer Troubleshooting: Intermediate
Contact this candidate