Scrum Master Continuous Improvement

Jacqueline Awah

Email: ***********@*****.***

Phone: 704-***-****

Panera Bread - Sep’ 21-present

Scrum Master

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

• Improving the agile culture via gamification, Agile maturity assessments, and measuring the team to improve in velocity and Sprint success and strive for continuous improvement.

• Helping team(s) in backlog creation, running product inception workshops, User Story mapping workshops, Prioritization techniques, estimations, and more

• Provide support to the team using a servant leadership style and lead by example. Responsible for holding the team accountable to the tenants of agile and working agreements including the use of appropriate tools, standards, and best practices.

• Establish strong working relationships with other teams across the organization to identify dependencies and align priorities and deliverables

• Promote and demonstrate the Agile values and twelve Agile principles from the Agile Manifesto

• Empower teams to self-organize around the achievement of their commitments

• Identify and remove delivery tracking and distractions that interfere with the team’s ability to deliver

• Recommend improvements and assist in changes to best practices where appropriate

• Assist the team in tracking and communicating progress and metrics

• Assess the Agile maturity of the team and organization. Coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and the organization

• Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving

• Facilitate getting the work done without coercion, assigning, or dictating the work

• Facilitate discussion, decision-making, and conflict resolution

• Assist with internal and external communication, improving transparency, and radiating information for better visibility teaching and coaching teams on Agile practices and assisting them in work prioritization which increased value delivery by 30%

• Acting as a servant leader to Remove roadblocks reported by the team, which could require cross- team collaboration or working with executive leadership

• Support in helping the team improve the engineering & and automation practices so knowledge of the fundamentals of software development processes, engineering practices, and procedures TTEC-Health Care Solution - Jan’20-Aug’21

Scrum Master/Project Manager

• Facilitated effective communication and collaboration between project stakeholders, including clients, team members, and external vendors, to clearly understand project requirements and deliverables

• Coaching the team on an agile mindset, ways of working, and a culture of continuous improvement

• Assisted in managing project timelines and milestones, proactively identifying, and addressing potential delays or bottlenecks to ensure on-time project delivery

• Supported identifying and managing project risks, conducting risk assessments, and implementing risk mitigation strategies to minimize potential project disruptions

• Assisted in the coordination and execution of user acceptance testing (UAT), working closely with end- users to gather feedback, address issues, and ensure successful system implementations.

• Assisted in conducting post-project evaluations to gather lessons learned, identify areas of improvement, and implement recommendations for future project enhancements

• Provided project status updates and reports to senior management, highlighting project accomplishments, key milestones, and potential risks or issues.

• Train, guide, and coach the teams on agile practices consistent with team standards, helping them achieve their commitments and objectives from day to day, sprint to sprint.

• Supported the implementation of project management methodologies and best practices, including Agile or Waterfall approaches, to streamline project processes and increase overall efficiency.

• Work with transformation coaches to move teams from Waterfall to Agile Methodology through coaching, education, and support in this workspace. Moved teams to maturity level 2

• Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.

• Coached and supported product owners in story mapping, grooming backlog, story sizing, decomposition of stories, and task creation

• Support critical projects by assisting teams in identifying and addressing cross-workstream dependencies and meticulously planning sprints, releases, and documenting in Jira

• Report progress and escalate issues to make sure the project stays on track. Identified improvement opportunities to attain higher levels of application performance

• Work with teams to understand and develop team charters and working agreements in line with enterprise agile transformation guidelines. Render engaged, positive, transparent team environment with open communication channels thus promoting collaboration and increasing productivity to 20%

• Performed Agile maturity assessments identifying opportunities for growth and continuous improvement for teams, relaying information to leadership along with proposed growth paths and solutions

• Supported annual roadmap planning efforts and value stream intake sessions with executive management and project managers to determine key support items and costs for new efforts

• Created and maintained team and program dashboards to highlight the Program's key success indicators and teams' progress

United States Postal Service (USPS) - Jun’18-Dec’19 Scrum Master

• Organized and facilitated Released planning, Sprint planning, Daily Scrum Stand-up, Sprint Reviews, Sprint Retrospectives, and other Scrum related meetings

• Worked closely with the Product Owner to refine and maintain the Product Backlog and health of the Jira board at large.

• Focused on developing trust and a collaborative team environment where problems can be raised without fear of blame or being judged without complete focus on problem resolution.

• Facilitated planning meetings for effort estimation and prioritization of user stories using Planning Poker, Fibonacci series as a measurement technique, and MOSCOW as a prioritized technique.

• Tracked metrics such as Velocity, Burndown, and Burn-up charts, released progress and addressed issues as they arose.

• Worked with Product Owners to support short -long long-term release planning, and to maintain Product backlog health in preparation for execution under the scrum framework.

• Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.

Bank Of America - Dec’ 17-May’18

Scrum Master

• Ensure user stories and tasks are well refined and the team is clear on business needs.

• The facilitated development team in playing Planning Poker to help teams define story points for user stories during Sprint planning

• Assisted Product Owner in converting Epics into smaller user stories

• Organized and facilitated Spring planning, Daily Stand-ups, Sprint Reviews/Demos, Spring Retrospectives, and other Scrum-related meetings

• Extensively applied the best use of JIRA's features in keeping track of user stories, tasks, and progress of work through tracking velocity and capacity of teams, also constantly monitored Burndown and Burn up charts for evaluation

• Used Jira Software and Confluence together to organize software documentation in one place, collaborate more effectively, and ship projects faster

• Identified and removed impediments; prevented distractions that interfered with the teams' abilities to deliver Sprint goals; facilitated discussion and conflict resolution

• Ensured development team practices with core Agile values and principles so that teams can move towards becoming self-organized and self-managed teams

• Managed a team of onshore and offshore test automation engineers in an Agile development environment.

• Manage users, passwords, and account lockouts

• Optimizing database uptime and performing database audits

• Implement and monitor Backup and Recovery jobs using tools like RMAN Certifications

• Certified Professional Scrum Master (PSM)

• Certified Scrum Master (CSM)

• Certified Oracle DBA

• Manual QA Course

Skills:

• Scrum framework

• Kanban Method using Kanban

board.

• Servant Leadership

• Customer interaction

• Customer relationship

management

• Documentation Management

• Conflict management/team

building

• Nonviolent Communication

• Excellent work ethic

• Coach, mentor, & teaching

• Manual QA Tester Course

• Team Building

• Jira and Confluence agile tools

• Azur DevOps

• Skype, MS Teams, Zoom, and

WebEx

• People Management Skills

• ServiceNow, SharePoint, ALM,

PBI tool,

• Stakeholder Management

• Reporting & Documentation

• Liaison & Coordination

Education:

Bachelor of Science in Banking, and Financial 2015

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