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Program Manager Cloud Services

Location:
Hillside, CA, 95030
Posted:
October 21, 2023

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Resume:

RICHARD ROTHSCHILD

***** **** ***, *** *****, CA 95030 · 408-***-****

ad0jal@r.postjobfree.com · https://www.linkedin.com/in/richrothschild/

A Highly experienced and results-driven Senior Program Manager with a proven track record of successfully managing and delivering complex projects cross-functionally. Skilled in leading multidisciplinary teams, driving workflow optimization, and implementing change management initiatives. Capable of independently addressing high-complexity issues and delivering clear communication to stakeholders. Seeking a challenging role to leverage expertise in driving optimal solutions and progress toward organizational goals.

Signature Achievements

Created and operated the first version of Netflix streaming in partnership with TiVo

Managed Global Cloud Services infrastructure and engineering programs for WebEx

Designed and project-managed a complete quote-to-cash system at Pandora.

Architected and developed a production DevOps engineering team from scratch.

Ranked as the #1 employee in a 3,000+ plus organization.

Built the Ariba Network, one of the first B2B platforms processing over $200B annually.

Developed cloud engineering, migration, and optimization on AWS and GCP for various clients.

EXPERIENCE

2017 TO PRESENT

SR PROGRAM MANAGER (CONSULTANT), VARIOUS CLIENTS

Head of Program Management Office (Cloudwerx) 2021-2022.

Led team of IT portfolio, program, and project managers.

Led project planning, progress planning, problem resolution, staffing, and people management

Created and updates standards, guidelines, and processes

Tracked progress to schedules and financial/budget objectives

Established training, guidance, and documentation methods

Developed high performance measurement and results

Instilled a culture of continuous improvement (resource, demand, risk and change management)

Managed cloud engineering on both AWS and GCP

Directed cloud migration and cost optimization efforts

Grew Professional services 12X

Led the architecture team developing clients' cloud environments

Managed all daily operations and projects

Implemented various SaaS applications

Other Clients

County of Santa Clara 2017-2021

Various other Clients 2017 to present

Accountable for the end-to-end management of critical projects, across Santa Clara County.

Led the project to merge three hospitals into the Santa Clara County hospital ecosystem.

Directed Santa Clara County complete network upgrade.

Executed several projects for new building construction for the Santa Clara County.

Established Wi-Fi in over 17 local county parks.

Led the migration of the entire County tax collection system.

Architect for the primary data lake project in Santa Clara County.

Optimized the asset management system for Santa Clara County.

Head of data center design firm. Designed and built data centers for various clients.

Designed a prioritization process for Business Operations function for a $17B company.

Developed an entire DevOps platform from scratch.

Implemented the RFID system NFL players wear on the field.

Developed an RFID system to track work in progress for a circuit board manufacturing company.

5 years project management experience within IT

Bachelor’s degree or equivalent experience

Demonstrated organizational skills and attention to detail

Demonstrated experience in the simultaneous management of multiple

high-paced projects

Demonstrated understanding of rolling out an enterprise product or service

through to completion and launch within a diverse organization

Expertise in project management tools such as JIRA and MS Project

Expertise in common workplace software (word processor, spreadsheet,

presentation software, etc.) with the ability to create and maintain

performance and efficiency metrics

Pursuant to various local, state, and federal regulations, you must show

proof of your full COVID-19 vaccination status prior to your start date.

Exemption requests are available for bona fide religious and

medical circumstances.

Desired:

Project management certification

Experience with Enterprise Application migrations or implementations

Experience with compliance audits in an enterprise environment

2014 – 2016

SR DIRECTOR PROJECT MANAGEMENT AND GLOBAL SERVICES, CISCO

Managed global infrastructure for WebEx. Managed cloud service. Oversaw the performance and project execution of a 75-member team with an annual operating budget of $164M. Provided 24/7 coverage and support across all major continents, serving over 2B minutes per month. Integrated DevOps, Agile, and microservices into project offerings to drive product innovation. Developed a roadmap to reduce global storage footprint through the consolidation of cost-efficient strategies. Served as a Cisco team member to develop and implement a new Cloud Services infrastructure for partners.

Earned the #1 Performance Ranking out of 3K+ employees

Member of mergers and acquisitions team

Developed their first DevOps and Microservices engineering group

Led the team that obtained Cisco’s first FedRAMP security certification.

Primary negotiator for $2 Billion data center deal in China

2011 – 2014

HEAD OF IT AND PROJECT MANAGEMENT, PANDORA MEDIA

Oversaw strategy development for 120+ enterprises specializing in SaaS. Managed a 44- member team with an annual operating budget of $25M. Introduced Agile and DevOps project methodologies to create a culture of innovation.

Developed various integration projects and quote-to-cash analytics platforms to increase sales revenue.

Designed and developed a complete quote-to-cash system. This provided visibility across the entire sales process

Increased staffing levels by 8x, growing the team from three to 24 employees in two and a half years, achieving a 91% retention rate.

Worked cross-functionally with Product Management, Design, Research, Engineering, IT, Operations, Legal, Security, Marketing, Sales, and Customer Support

Represented IT in the merger of a radio station

Improved team metrics and key performance indicators (KPIs) measuring monthly/quarterly goal attainment from 62% to 93% in under two years through 1x1 coaching, resulting in 15x the growth in overall team productivity.

Designed and implemented an entire SaaS corporate infrastructure from 3- >125 SaaS applications.

Head of internal managed services. Developed each department's systems and processes in an all-SaaS ecosystem. This involved architecture, design,

implementation, and operational support upon execution.

EDUCATION

MASTERS EXPERIMENTAL PSYCHOLOGY, SAN JOSE STATE UNIVERSITY

Developed experiments at NASA around visual imagery, perception, and cognitive abilities

BACHELOR OF ARTS PSYCHOLOGY, SAN JOSE STATE UNIVERSITY

SKILLS

Agile

Certified Scrum Master

DevOps

CI/CD

SOX, GDPR

Jira and Confluence

Sprint planning

Kanban

Chief Information Officer

Cybersecurity

Budget Management

Project Management

Collaboration

Business Intelligence

Database design

Business Continuity

Application design and management

Strategy Planning

AWS

GCP

Cloud cost optimization

Cloud architecture

Data center project management

Change management

OKR and KPI

Performance improvement

Mentoring

Senior leadership

Data analysis

Data management

Digital Transformation

Cultural change

ITIL

Engineering management

IT Services

Scope definition

Change management

Issue resolution

Business and Financial systems integration

SDLC

Customer satisfaction improvement

Interpersonal skills

Process improvement

Continuous improvement

SAML, OKTA

Facilities

Facilities management

Team Leadership

Cross-functional collaboration

Portfolio Management

Program Management

Process Improvement

Risk Management and Compliance

Helpdesk – Zendesk

SLA

GDPR

ERP

Cloud Computing

DevOps and CI/CD

Vendor Management

Network Engineering

Continuous Monitoring/Auditing

Compliance

Contract Negotiations

Innovation

Financial analysis

Business analysis

Data Center design

Datacenter buildout

Data center management

Data center operations

Budget

Resource management

Strategy

Technology Strategy

Architect

IT Goals and Strategy

IT tools

Long-term planning

People management

Coaching

Executive

IT Governance

Software development

Software architecture

Budgeting and resource allocation

Workflow optimization

Risk Mitigation

Information technology disciplines

Excellent written and oral communications

Customer orientation

Intune



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