Information Technology Data Analytics
Resume:
Matt Conway
Matthew Conway
Lonsdale Mn 55046
PROFILE
Matthew Conway
**** ******* ***, ******** ** 55046
CONTACT
PHONE:
EMAIL:
*************@*****.***
HOBBIES
Camping
Fishing
Playing Guitar
EDUCATION
KHAN ACADEMY K-12
September 2009 – May 2012. Graduated with a 4.0 GPA. Rasmussen University
May 2021-October 2022
Associate of Science in Information Technology. Graduated With Honors
Rasmussen University
Bachelor of Science in Data Analytics and Statistics October 2022- Expected in March of 2024. On Pace to Graduate Summa cum laude.
WORK EXPERIENCE
Subway Restaurants
Assistant Manager 2009-2012
Assisting Customers, Scheduling Employees, Maintaining Inventory. Home Health Aide
2012-2016
Assisting my father recover from health issues.
Account Manager at State Farm
2016-2021
Meeting with prospective clients to pick insurance products and helping existing clients through the claims process. I.T. Tier 2 Support Specialist at Blue Net Inc
My main role at Blue Net has been to service our clients end users with whatever problem they encounter in their day-to-day work activities. This includes but not limited to troubleshooting various aspects of system and networking infrastructure, logging actions in tickets, providing support over the phone in a call center environment or in person, while maintaining existing relationships with end users across the entire organization, as well as forging new relationships with our customers to provide an elite customer experience. My other role within the company is to act as a team member for various projects that we sell to our clients, from MFA rollouts to Windows 11 upgrades, Microsoft 365 integration, and consulting on various networking and system hardware purchases and implementations of servers, firewalls, switches, backups, universal power supplies, watt boxes, and patch panels. ABOUT ME
Aspiring Data Analyst with a strong foundation in IT support and a passion for unraveling insights from data. With a background as a Tier 2 IT Support Specialist, I have developed a keen problem-solving mindset and a meticulous attention to detail that I now eagerly bring to the realm of data analytics. Currently coming to the end of my bachelor’s degree in data analytics program, I am poised to leverage my evolving skills and knowledge to contribute meaningfully to data-driven decision-making processes.
Throughout my experience in IT support, I honed my ability to troubleshoot complex issues and communicate technical concepts effectively to both technical and non-technical stakeholders. This skillset has cultivated my analytical thinking and ability to translate intricate data patterns into actionable insights.
Proficient in SQL, Python, SAS Studio, and Excel, I am well-equipped to manipulate and analyze data to uncover valuable trends and correlations. My familiarity with SQL enables me to query databases efficiently, while my Python proficiency empowers me to automate processes and conduct advanced data analyses. Additionally, my expertise in Excel allows me to distill complex data into clear visualizations and reports that facilitate informed decision-making. With a proactive attitude, a dedication to continuous learning, and an impending degree in Data Analytics, I am excited to embark on this new professional journey as a Junior Data Analyst. I am eager to contribute my unique blend of technical skills, analytical prowess, and strong work ethic to a dynamic team, all while embracing challenges and driving data-centric innovation.
Thank you for considering my application. I am enthusiastic about the opportunity to grow and excel as a member of your data analysis team.
SKILLS
10 + years in a customer service environment.
3 Years of experience in an IT role.
Proficient in ticketing software.
Fully knowledgeable in troubleshooting a multitude of issues in Windows OS’s and Mac OS.
Knowledge in troubleshooting printers from both a hardware standpoint and networking standpoint.
Knowledge in Active Directory GPO’s and other
setup/troubleshooting
Knowledge in system administration in Azure Active Directory.
Knowledge in network troubleshooting.
Knowledge of cloud products and servicing them.
Basic knowledge in switch and firewall troubleshooting.
Extremely proficient in Microsoft Office products.
Proficient in remote and onsite support.
Knowledge of RMM tools.
Proficient Knowledge in Windows Server OS.
Proficient in data cleansing techniques.
Proficient knowledge in SQL to query RDBMS.
Proficient knowledge in Python.
Proficient knowledge in Microsoft PowerBI and Tableau for data visualization.
Intermediate knowledge in system administration.
Team collaboration.
Contact this candidate