Customer Service Representative
Resume:
Sadie Wilborne
**** * ********** ***, **********, Ga 31313
*************@*****.***
PROFESSIONAL SUMMARY Detail-oriented Customer Service Representative. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
SKILLS
● Data Entry
● Verbal and Written
Communication
● Time-management
● Computer Skills
● Payment Processing
● POS Systems operation
● Customer Satisfaction
● Basic Math
● Calm and Professional Under
Pressure
● Team Building
WORK HISTORY 06/2022 to 01/2023 Guest Service Representative
The Westin Savannah Harbor Resort – Savannah, GA
● Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
● Assist in generating sales by promoting special services offered by the property.
● Manage online, phone and in-person room reservations
● Respond to guests’ issues and complaints in a friendly and timely manner
● Process payments from guests and customers
● Described local amenities and attractions to guests
● Help guest find and reserve restaurants, activities and transportation to create memorable experiences
05/2020 to 06/2022 Assistant Store Manager
Smoke Crave LLC – Statesboro, GA
● Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
● Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
● Assisted store owners with coaching and mentoring of new employees.
● Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
● Maintained up-to-date knowledge of product and service changes. EDUCATION Expected in 12/2024 Bachelor of Arts: Communication Studies Georgia Southern University – Statesboro, GA
LANGUAGES Spanish – Intermediate
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