Customer Service Support

Sinthia Edol

478-***-**** ***********@*****.*** Lithonia, GA 30038

SUMMARY

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. SKILLS

Understanding Customer Needs

French and creole Fluency

Calm and Professional Under Pressure

Customer Service

De-escalation Techniques

Building Customer Trust and Loyalty

Multitasking and Prioritization

Efficient and Detail-Oriented

Adaptive Team Player

Problem-Solving Abilities

EXPERIENCE

Customer Service Representative, Afni, June 2023-Current Lithonia, GA

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Educated customers on special pricing opportunities and company offerings. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Enforcement Officer, LAZ Parking, May 2022-January 2023 Atlanta, GA

Devised and deployed strategies for promoting critical health and safety standards to employees.

Inspected worksites and work of personnel on regular basis to identify issues or non-conformity, taking action to immediately correct identified deficiencies. Maintained and revised policy procedures for general operation of compliance program. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Prioritized and organized tasks to efficiently accomplish service goals. Identified needs of customers promptly and efficiently. Front Desk Officer, Allied Universal Security Services, June 2021-November 2021 Atlanta, GA

Received incoming calls and coordinated with staff to fulfill customer requests. Managed customer complaints and rectified issues to complete satisfaction. Corrected guest issues promptly with knowledgeable and friendly service. Welcomed large volume of guests and improved overall customer service. Resolved guest complaints promptly and followed-up to verify restored satisfaction. Provided concierge services for guests.

EDUCATION AND TRAINING

Some College (No Degree)

Public Health, South University, Savannah GA

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