SD Shonkayvea Dean
SKILLS Customer Relations
WORK HISTORY CARE GUIDE 01/2021 to CURRENT
Oscar Health Insurance Phoenix, AZ
Answered Number inbound calls per Timeframe from existing and future policyholders to answer inquiries and discuss insurance options. Collected premiums on or before effective date of coverage. Used Software to post medical charges, payments and adjustments. Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities. CUSTOMER SERVICE REPRESENTATIVE 09/2019 to 01/2021 Freedom FInancial Network Tempe, AZ
Offered advice and assistance to customers, paying attention to special needs or wants.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Worked in call center environment handling manual and automatically dialed outbound calls.
BILL COLLECTOR 10/2016 to 07/2018
First FInancial Assets Management Phoenix, AZ
Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Achieved performance goals on consistent basis.
Used skip tracing and other techniques to locate debtors. Trained new team members on scripts, company services and collection strategies.
Worked with customer to create debt repayment plan based on current financial condition.
Processed debtor payments and updated accounts to reflect new balance. DATA ENTRY CLERK 01/2015 to 04/2016
CBCinovis Tempe, AZ
Completed data entry tasks with accuracy and efficiency. Entered numerical data into databases with speed and accuracy using 10-key pad.
Verified accuracy of data before transcribing.
Corrected data entry errors to prevent later issues such as duplication or data degradation.
Monitored database updates and verified for correctness. EDUCATION High school
Compadre high school