Business Development Sales Manager

L. NIKKO DIGGINS

*********@*****.*** 213-***-****

SENIOR SALES MANAGER

STRATEGIC SALES MANAGEMENT DYNAMIC LEADERSHIP

Dedicated and focused Senior Automotive Sales Manager with 10+ years of experience in sales, business development, finance management and marketing in highly competitive markets. Proven producer of sales and profit with an ability to pinpoint business opportunity. A proven leader with a strong executive presence capable of blending big-picture viewpoints with tactical considerations to inspire, build trust, and achieve record growth. Fluent communicator proficient at building productive relations with team members, clients, and management. SKILLS & EXPERTISE

v V-Auto

v Strong Communicator

v Results-Oriented

v Proven Sales Track

Record

v Business Development

v Tactical Closer

v Inventory

v Prospecting

v Skilled Negotiation

v Value-Based Selling

v Financial Acumen

v CRM

v Service To Sales

v Decision- Making

v Revenue Generation

v Cold Calling

v Account Management

SALES DIRECTOR SALES MANAGER SERVICE TO SALES DIRECTOR NAPLETON’S VW OF SANFORD FL 2020 TO PRESENT

• Established excellent track record for closing deals, provided training, and mentoring to 15 sales advisors.

• Negotiated sales terms, trade-in values and financial arrangements with consumers and completed all related documentation.

• Created a Service to Sales department and executed a process between the service and sales department utilizing the Autoloop and V-Auto systems to upgrade customers into newer vehicles resulting in 20% increase in new and certified vehicles sales.

• Qualified internet sales leads. Reviewed and handled confidential client information.

• Utilized V-Auto Deployed effective sales strategy aimed at educating customers on new upgrade features advancements in new model vehicles. This led to an increase in new car upgrades for the dealership.

• Built strong, long-lasting customer relationships by partnering with customers and understanding their needs.

• Appraised customer vehicles utilizing V-Auto to determine if customers qualify to upgrade into a new vehicle.

SR. SALES MANAGER

CALSTAR MERCEDES CA 2016 TO 2020

• Trained, motivated, and managed a team of 16+ sales advisors and 4 internet sales advisors. Consistently Achieved monthly sales goal of $850K YoY.

• Implemented marketing strategies which resulted in significant growth of customer base.

• Delivered gross profit of $1.2M by selling 950 cars in a 6-9-month period.

• Negotiated the price of the new car and strategized to meet customers goals, checking the rolling stock inventory.

• Developed and managed sales teams with an innovative incentive plan to increase retail automotive sales.

• Led a team that achieved well above the company average in sales and revenue growth.

• Answered product questions with up-to-date knowledge of sales and store promotions.

• Improved customer service quality and increased sales by developing a strong knowledge of company's models, products, and services.

L. NIKKO DIGGINS

*********@*****.*** 213-***-****

SALES MANAGER

LEXUS OF GLENDALE CA 2014 TO 2016

• Maximized dealership profits by selling vehicle service contracts, insurance, and other ancillary products offered by the dealership.

• Promptly met the customers in the showroom, identified and addressed their needs and preferences in purchasing vehicles.

• Increased sales opportunities by 20%, turned prospecting and inbound calls into in-store sales.

• Submitted the purchase proposal and backup documentation to the Finance Manager for approval.

• Formulated consultative and up-selling techniques to deliver solutions that met business goals and objectives, while increasing exposure and brand recognition.

SALES MANAGER SMART CAR & INTERNET DIRECTOR

MERCEDES-BENZ BEVERLY HILLS CA 2013 TO 2015

• Developed and implemented a stand-alone Internet Center selling all Mercedes-Benz Of Beverly Hills model lines (Mercedes-Benz, Sprinter, and SMART).

• Created sales training program to assist sales team in recognizing client needs and maximizing sales revenue.

• Managed and maintained customer retention portfolio with retail sales team of 18.

• Specialized selling high end vehicles. Sold many new and preowned vehicles, delivering an increase profit during my tenure

SALES & MARKETING MANAGER INTERNET SALES/BDC DIRECTOR KEYES EUROPEAN, MERCEDES BENZ VAN NUYS CA 2008 TO 2013 EDUCATION

Finance and Insurance Auto Team One

Sales and F&I Management The Lloyd Andersen Group WEST LOS ANGELES CITY COLLEGE

CAL STATE DOMIGUEZ HILLS

REFERENCES UPON REQUEST

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