Customer Service Experience

Makia Reddic-Cossey

***** ******** ******* *

Spanaway, Washington 98487

Contact: 253-***-****

*************@*****.***

SUMMARY

Since my first job in 2003, I have really enjoyed providing a variety of services for customers. Understanding the value of customers is extremely important to the success of any company. Customer satisfaction is a large part of my desire, and drives my passion to provide an excellent customer service experience. As a representative for your company, my priority is to assist and retain customers. The initial contact is often what sets the tone and directs how the remaining encounter will go. I was able to utilize the experience that I acquired from interacting with my very large family. As the youngest of my siblings, I was able to learn very early how to effectively communicate with different types of personalities in various situations. Learning to de-escalate a situation is a skill that has served me well, and I find it especially helpful when needing to assist an upset customer. As a customer oriented individual I take great pride in knowing that I’m providing an experience for customers that I myself would value.

SKILLS and ATTRIBUTES

Flexible availability with schedule.

Trained on multiple software applications and systems.

Able to receive and apply corrective feedback to learn and properly follow procedures and processes.

Strong leadership and decision making skills; which supports both team and individual work.

Experience in various settings such as call centers, daycare centers, grocery stores, shopping centers, and office settings.

Can type up to 35 wpm.

Adherence to performance metrics and call scripting (if necessary); while also following and maintaining privacy policies and procedures.

EXPERIENCE

Playtime Child Care

Customer Service

Spanaway, WA

Current

The services I provided were based on individual needs of the parent and child; services included but weren’t limited to preparing meals and snacks based on dietary needs and preferences.

Provided children with an entertaining inclusive social development schedule the focused on building age appropriate skills.

Participated in professional development learning opportunities to increase knowledge.

Walmart Call Center

Customer Service Associate

Tacoma, WA

08/2014-08/2015

Interacted and assisted over 100 customers daily; I was often stationed at the customer service counter to assist with inquiries and returns. Customer needs were assessed and then assisted. I also handled both inbound and outbound calls, and completed other task as assigned; while meeting and maintaining the high productivity standards in business and customer satisfaction.

Knowledge Learning Corporation

Childcare Teacher

Steilacoom, WA

07/2010 to 08/2014

I consistently communicated with parents to construct an education plan and goals for their children. Student progress was observed and documented.

We often organized and led activities to promote physical, mental and social development.

Children were always escorted on outings and trips to local parks and zoos.

Daily records of individual activities, behaviors, meals and naps were consistently recorded.

Safeway

Floral Assistant

University Place, WA

08/2008 to 08/2010

Cut, arranged and produced flower bouquets and potted perennial plants according to customer specifications.

Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.

Communicated clearly and effectively with customers to determine type of arrangement desired, occasion and date, time and location for each arrangement needed.

Shared details on how to properly care for purchased flowers and plants with customers.

Checked packaging of flowers and decorative pieces to prevent damage during transport and delivery.

Education

Jefferson Community College

Watertown, NY

General Studies

01/2014

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