ANA E. GARZA

**** ** ******* **

SAN ANTONIO, TX 78213

956-***-****

ad0j7n@r.postjobfree.com

Career Objectives:

My goal is to work for a company that would allow me to utilize by analytical and organizational skills to support an administrative position and continue advancement.

Work History

Lake Truck Lines,

August 7, 2023 – Present

Dispatcher

Daily dispatch of loads.

Keep up with driver to ensure deliveries are timely.

Provide directions to drivers if needed.

Assist drivers in need of vehicle breakdown.

Keep up with weekly paperwork for payroll.

oKeep track of miles.

oRig names.

Request billing paperwork from customers for proper billing.

Uber – San Antonio, Texas

January 18, 2023 – August 06, 2023

Driver

Drive people around the City of San Antonio and surrounding areas.

We Do LSO (Lone Star Overnight) – San Antonio, Texas

November 2020 – January 17, 2023

P&D Manager

Keep track of income and outgoing freight to ensure correct dispatching.

Supervise delivery routes go out in a timely manner.

Supervise all research problem packages are cleared to guarantee next day delivery.

Dispatcher/Data Entry for the STX District ( SAT )

Dispatcher:

Assign daily pick up stops to service providers.

Provide the most accurate delivery coordinates and/or directions to drivers.

Correct addresses on APP for accurate delivery

Call customers to arrange time availability for SIGNATURE REQUIRED packages.

Customer Service:

Keep communication open to assist customer service with any ETA’s, POD or clarification of where packages where left for the SAT district.

Answer the phone and solve the problem on hand on a daily basis.

Handle packages that come thru the counter.

Call customers/recipients to get an alternative address or further information when packages have been attempted or when service providers are not able to deliver.

Handle escalation phone calls before, if needed to, transfer to management.

Data Entry

Responsible for clearing missing POD and missing air bill report on a daily basis.

Responsible to correct any discrepancies on the services failure report as far as correct pick up dates, entry of MSS, MSC, or any EXP.

Create new air bills for customer that reused air bills.

Lone Star Overnight – San Antonio, Texas

November 2008 – 2020

Dispatcher/Data Entry for the STX/WTX District (CRP, HRL, LRD, MFE. SAT, VCT-ABI, AMA, BWD, ELP, LBB, LMS, MAF, SJT)

Dispatcher:

Dispatch early closing on-calls to a.m. service providers for both districts

Reassigning delivery and pick up stops for the STX/WTX districts.

Assist service providers with directions for stops that are not found in any map book or maps available on the internet.

Assist service providers with Route4Me used for deliveries and pickups.

Customer Service:

Keep communication open to assist customer service with any ETA’s, POD or clarification of where packages where left for the SAT district.

Answer the phone and solve the problem on hand on a daily basis.

Handle packages that come thru the counter.

Call customers/recipients to get an alternative address or further information when packages have been attempted or when service providers are not able to deliver.

Data Entry

Responsible for clearing missing POD and missing air bill report on a daily basis.

Responsible to correct any discrepancies on the services failure report as far as correct pick up dates, entry of MSS, MSC, or any EXP.

Create new air bills for customer that reused air bills.

Education

San Antonio College

Associate of Art 2021

Laredo Community College

One year certificate in Accounting.

Languages

Spanish – Fluent reading, speaking, and writing.

Skills

Intermediate – Word, Excel, Outlook.

Contact this candidate