Senior Customer Service

ee oe en ee ee ee ee en

+ Recorded and relayed accurate messages.

Senior Customer Service Agent, Tech support Oct 2017 - Jan 2021

Stericycle, Inc. - North Richland Hills, TX

+ Answer telephones and give information to callers, take messages, or transfer calls to

appropriate individuals.

+ Create, maintain, and enter information into databases.

ADVERTISING SPECIALIST Apr 2014 - Aug 2017

End Zone Athletics - Grand Prairie, TX

+ Discuss with the client the product, advertising themes and methods, and any changes

that should be made in advertising copy.

+ Edit or rewrite existing copy as necessary, and submit copy for approval by supervisor.

+ Present drafts and ideas to clients.

+ CALL BUSINESS OWNERS TO SELL DIFFERENT AD SPACES ON PRODUCTS GIVEN

OUT AT THE HIGH SCHOOL GAMES.

INSIDE SALES AGENT Jun 2008 - Dee 2013

B&E Industries - Fort Worth, TX

+ Maintain assigned account bases while developing new accounts.

+ Explain to customers how specific types of advertising will help promote their products or

services in the most effective way possible.

* Locate and contact potential clients to offer advertising services.

+ Draw up contracts for advertising work, and collect payments due.

+ Provide clients with estimates of the costs of advertising products or services.

INVENTORY Jun 2006 - Jun 2008

WLS - Richland Hills,

+ Take inventory or examine merchandize to identify items to be reordered or replenished.

+ Requisition merchandize from supplier based on available space, merchandize on hand,

customer demand, or advertised specials.

+ Receive, open, unpack and issue sales floor merchandize.

CUSTOMER SERVICE/CASHIER Jan 2008 - May 2008

RED RIVER MOTOR COMPANY - Bossier City, LA

+ Collect cash payments from customers and make change or charge purchases to

customers’ credit cards and provide customers with receipts.

+ Maintain customer records and follow up periodically with telephone, mail, or personal

reminders of services due.

+ Keep records of customer interactions or transactions, recording details of inquiries,

complaints, or comments, as well as actions taken.

+ Determine charges for services requested, collect deposits or payments, or arrange for

billing.

Education

GED May 1990

Harlem High School - Machesney Park, IL

Associate of Science : NURSING Q

Trinity Valley Community College - Palestine, TX

Contact this candidate