School District Customer Service

MARJORIE BROUSSARD

**** ***** ***** **** ****** Texas 77642

Phone: 409-***-****

**********@******.***

Stellar interpersonal skills exemplified in sometimes difficult and demanding work environments; driven and determined mindset allows for a highly focused candidate that tackles any project assigned with zest and enthusiasm

Skill(s): Collaboration, Monitoring, Networking via phone and email,

Written and Verbal Communication Efficiency, Multitasking, Organizational Skills, Prioritizing, Data Collection

Core competencies include but are not limited to:

Documentation Management Auditing Scheduling & Organization Problem Solving & Resolution Advanced in all Microsoft Office Skills (including Outlook and One Drive) Communication Strategy Development Planning and Coordinating of Events Negotiations Inspections of Accounts Reviews & Approvals Lesson Planning Customer Service Business Development Time Development Inventory Upkeep Engagement Teamwork Assessing Intervening Evaluation Minute Taking Schedule Management Processing Monitoring

Professional Experience

.

Port Neches ISD

ISS Aide-Attendance Clerk

2012 — PRESENT

Inputs and logs all student absences and tardiness, into an automated system; Issues passes to students that arrive late to school and enters into computer program with reason for tardiness;

Prepares and mails form letters to parents notifying them of their child’s excessive absences and/or lateness

Distributes letters regarding absences to appropriate department or teacher and maintains copies in office;

Retrieves data and compiles information from manual and automated files for the preparation of routine reports and correspondence regarding attendance;

Prepares daily, weekly and/or monthly attendance reports and submits to designated administrators or school district personnel;

Calls parents to notify about and determine reason for student’s absence;

Uses telephone to request and give routine information to parents and school district personnel

Customer Service Representative

ADT ( Remote)

• Relaying important information about their life-safety system and services, updating customer accounts and solving billing questions

• Providing technical support and troubleshooting devices across ADT systems

• Helping customers understand the ADT noble purpose and providing customer lifestyle solutions

• Coaching, team meetings or 1:1 development time to grow and develop your career at ADT

Technical Agent

SPECTRUM (Remote)

• Offered technical support to clients on a variety of home appliance products.

• Took inbound sales calls and transferred those calls to the appropriate sales personnel.

• Member of inaugural software support team that expanded business for the company.

Customer Service Agent

CONN’S

BEAUMONT, TX

• The Cashier is to provide first class customer experience through front end customer engagement and point of sale interaction

• Answers incoming customer calls and greets customers warmly and assists with any customer issues or questions

• Takes payment information and other required information such as addresses and phone numbers for customer checkout

Tech Agent

Kelly Services

(Remote)

• Billing issues

• Fraud management

• Product feature inquiries

• Resolving username and password difficulties

• Troubleshooting email, wi-fi connectivity and web browser issues

• Navigating customers through various apps

SKILLS

Proven ability to establish priorities

Excellent people skills

Work well without supervision

Highly motivated self starter

Interviews/communicates with precise language

Computer knowledge

Excellent employment history

Organized/Dependable

REFERENCES

Available Upon Request

Contact this candidate