Customer Service Front Desk
Resume:
TAUCIA BROWN
************@*****.***
Titusville, FL
Caring professional with more than 10 years of successful experience in the Customer Service industry, specializing support and management experience. I am a team player, always looking to aid in new ideas to improve customer satisfaction and customer resolutions. EXPERIENCE
CLERICAL ASSISTANT
Circles of care
8/2023-Current
• Answering and directing calls, taking messages, and making phone calls on behalf of the Circles of Care.
• Sorting and distributing the daily mail, sending out bills, and arranging pickups for packages.
• Using office equipment to check emails, send faxes, make copies, and update computer databases to schedule appointments and check clients in/out.
• Collect copayments.
• Appointment Scheduling.
FRONT DESK RECEPTIONIST
BBL Hospitality
04/2023-08/2023
• Registers guests into the hotel in a prompt and courteous manner using up selling techniques to maximize room rates: prepares for group check in and out, and VIP arrivals; becomes informed of events/functions in the hotel during the shift.
• Checks guests out of the hotel; processes customer payments according to established policies and procedures.
• Responds to guest requests promptly; promotes hotel services, facilities, and outlets; provides guests with information such as local attractions and directions to increase guest satisfaction.
• Resolves guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances, or unhappy guests.
• Books guest reservations or coordinates with reservation center.
• Handles departmental accounting of moneys, receipts, guest accounts and other forms of credit; posts all charges; completes cashier’s report, prepares deposit and counts cashier bank.
• Issues, controls, and releases guest safe-deposit boxes. CUSTOMER SERVICE REPRESENTATIVE
BAC (Brevard Achievement Center) DoD Contract
01/2023-03/2023
• Greeted customers by phone and assisted with health insurance needs and concerns. 2
• Helped troubleshoot and resolve beneficiary support, web service, and communications issues.
• Answered general and product-related questions and provide basic assistance for most of the customers’ concerns.
• Routed Customer Calls.
• Verified Insurance.
SCREENER
Cruiseport Destinations
07/21 – 07/2022
• Screens all visitors, staff, and patients as they board the ship for risks, symptoms and signs of COVID 19.
• Requests information from all visitors based on a list of questions to ensure that vaccination documentation is up to date.
• Ensures individuals entering the site are following proper precautionary measures.
• Fills out an electronic log to track visitor compliance.
• Refers individuals to advanced screening as required.
• Follows the screener script and escalate uncooperative visitors, as instructed. CONCEIRGE
The Brennity at Melbourne
04/2022-08/2022
• Oversee front desk and greet guests while monitoring visitor check in process.
• Manages the reception area to ensure effective telephone and mail communications both internally and externally.
• Provide basic and accurate information in-person and via phone/email to employees and guest.
• Ensures that all employees, visitors, and the public follow established policies and procedures.
• Engage patients and families in conversation to identify their needs and assist them in determining what resources were available to them.
• Answered general inquiry questions related to programs at the Brennity.
• Assists patients and families with facility forms and educated them on procedures.
• Excels at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line.
• Ability to work with diverse personalities.
CUSTOMER SERVICE REPRESENTATIVE SUPERVISOR
Radial Inc.
04/2016-4/2021
• Work with representatives about inquires of customer accounts, site, and/or Product information.
• Aid in coaching and guiding representatives on correct policies And procedures while striving for customer satisfaction.
• Quickly and effectively solve customer challengers.
• Maintain quality control/satisfaction records, constantly seeking. New ways to improve customer service (CSATs).
• Being able to communicate with internal Management and Estee Lauder. 3
Management on customer inquiries, issues and resolutions.
• Empower the team to make accurate/best decisions to benefit the company, And protect the integrity of the brand.
EDUCATION
Brevard Community College
Adult Education – GED - 2005
Rockledge High School
University of Phoenix (online)
Business Administration 2014 – 2015
SKILLS
• Medical Terminology
• Resource Generation
• Communication
• Electronic Documentation
• Empathy and problem-solving
• Administrative Tasks
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