Software Development Customer Service

Ayan Abdulle Dini

Mobile: 380-***-**** ********@******.***

Associate in Software Development Degree

Looking for an Entry-Level Software Development Opportunity

9+ Years of Customer Service 3+ Years as a Collector

oBasic Coding

oBasic HTML

oBasic IDL

oBasic Python

oVisual Studio

oDebugging

oMicrosoft Office 365

oWindows 8 10

oWord Excel

oPower Point

oDependable

oTeam-Player

oProblem Solver

oCritical Thinker

oExcellent Communication

oTime Management

oInterpersonal

oSelf-Starter

Technical Education and Training:

California Institute of Arts and Technologies National City, CA Expected Graduation Date: May 2024

Associate Degree in Software Development - ASD

Professional Experience:

Bread Financial Customer Service Associate December 2016 to October 2022

oProvided exceptional customer service and educated customers on their benefits package.

oProcessed premium payments and assisted customers with premium questions.

oReviewed payments with customers to ensure that they were billed fairly.

oReached out to providers to set up recurring payments for customers.

Community Choice Financial Collector January 2013 to December 2016

oInformed customers of overdue accounts and arranged debt repayments based on financial status.

oWorked with customers to pay amounts due and met goals for dollars collected.

Central Ohio Elderly Care Home Health Aide May 2011 to December 2013

oProvided compassionate health care assistance to the elderly.

oAssisted clients with all activities of daily living needs.

oProperly cared for client’s and made sure that their medical needs were met.

oCharted Daily Visits and maintained detailed schedules.

oRecorded and noted client’s condition and progress.

UPS Package Handler August 2008 to February 2009

oLoaded packages on conveyor belts and delivery trucks.

oMoved and stored various types of materials and products.

oStacked various types of materials in accordance and by following instructions.

oPacked and sealed products and materials.

oAssisted with unloading trucks.

oManaged cycle counting and inventory control while following procedures.

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