JM

JUAN MAISONET

ad0j16@r.postjobfree.com 678-***-**** Sugar Hill, Georgia 30518

Seasoned Manager that insists on the highest standards, demonstrating a high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Hired, trained and developed leaders. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Project Management

Work Planning and Prioritization

Employee Development

Teamwork and Collaboration

Warehouse Operations

Information Technology Management

Customer Relationship Management

Customer Service

Contract SLA Management

Data Analyst

Ricoh USA Atlanta, GA

Operations Support Manager

10/2015 - 04/2023

Provide functional support, application, and technical expertise with the assigned function manage customer relationships with business/ IT function lead in support Led team meetings and one-on-one coaching sessions to continuously improve performance

Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training

Supervise daily warehouse activities, including quality assurance, inventory control, space management, logistics, floor productivity, shipping, and customer service

Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Responsible for all asset control equipment being assigned to out team, maintained a tight log for IT Logs to verify on quarterly basis. Amazon, MGE5 Jefferson, GA

Warehouse Associate

10/2020 - 02/2021

Arranging incoming deliveries in designated storage areas. Performing warehouse duties using pallet jacks, Inspecting the merchandise for damage, flaws, and irregularities

Received deliveries, scanned packages, and updated orders in internal database.

Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment. Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.

Insight Global Vienna, VA.

Project Network Technician

09/2012 - 02/2013

Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems

Summary

Skills

Experience

Providing technical operations IE: Applies patches to servers and systems and develops and maintains relationships with FBI and non-FBI technical staff responsible for network administration, maintenance, and security Installed and managed connected hardware and application components to assure nonstop environment operations.

IAPWS Cape Canaveral, FL.

Communications Manager

06/2010 - 07/2012

Managed multiple projects and tasks simultaneously while managing client expectations

Recommended hardware and software acquisitions to help users assess needs and justify equipment and services

Supervised and mentored 21 professionals, including project managers, QA engineers, NOC operators, system administrators and software engineers

Managed the asset control list for our entire organization which consisted of tag placement, recording the personnel assigned to along if the equipment was sensitive

IE: Weapons, Communication, PPE Equipment Administration control. USMC Camp Lejuene Jacksonville, NC

Infantry Platoon Sergeant

10/1990 - 03/2003

Supervised, trained, cross-trained and mentored personnel assigned in various occupational specialties

Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations Managed the asset control list for our entire organization which consisted of tag placement, recording the personnel assigned to along if the equipment was sensitive

Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations. Conducted quality control inspections of subordinate organizations to detect and correct deficiencies.

Colorado Tech University Denver, CO

Bachelor in Criminal Justice Administration

05/2015

ITILv3 Foundation Certified CCNA Cisco Certified - CCNA Teams Microsoft Foundations Service Now Administrator

Spanish:

Native/ Bilingual

Education and Training

Certifications

Languages

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