Dana Kirby

Professional Summary

I have more than 25 years’ management experience including 14 years supporting the public sector in service writing and parts/inventory management. I am currently the Service Manager for Certified Fleet Services Tampa. I am dynamic, results-driven and experienced in all aspects of quality control, parts procurement, vehicle and equipment maintenance, inventory management, fleet management software, vehicle shop workflow, and vendor negotiating for parts and pricing. I am a strong leader able to train and mentor cross-functional teams to develop efficiencies, process improvements, and deficiency identification. I am an analytical thinker with strategic planning skills, capable of developing innovative approaches to process improvement. I am an effective and articulate communicator with the ability to establish rapport with individuals at all levels. Experience

Certified Fleet Services, Service

Manager Tampa Florida

2022-Present

● Responsible for hiring, training and

monitoring new employee performance

● Responsible for ensuring all

technicians are able to complete DOT

on tractors and trailers.

● Responsible for new hire first day

training and acclimating new hires to

the culture of the company and their

individual job responsibilities.

● Hiring and termination decision

● P&L Responsibility

● New business prospecting

● Customer Complaints

● Scheduling appointments

● Quality control lead

Shop Supervisor, Allegheny County

Fleet Maintenance Services Contract

Shenandoah Fleet Maintenance and

Management, LLC

Pittsburgh, PA

2016-2022

● Schedule PMs and repair for fleet of

775 heavy and light vehicles

● Interact with all levels of County

government ensuring that PM timelines

and guidelines are met

● Responsible for hiring, training and

monitoring new employee performance

● Maintain State Inspection readiness

parameters, including documentation

management

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Dana Kirby

Shop Supervisor, Allegheny County

Fleet Maintenance Services Contract

First Vehicle Services

Pittsburgh, PA

2014-2016

● Performed in similar capacity as above

Service Writer, Weber-Harris Ford, Inc.

Meadville, PA

2013-2014

● As a Ford Service Writer, prepared

repair orders for technicians, performing

inspections and providing services to

customers

● Proficient in use of Reynolds and

Reynolds and Shop Watch scheduling

systems

Lot Manager, New Motors Auto Sales

Erie, PA

2010-2013

● As a Service Writer for Volkswagen,

prepared repair orders for technicians,

performing inspections and providing

services to customers

● Managed 22 porters and lot assistants

ensuring vehicles were presented

appropriately for sale

● Prepared and transported vehicles for

auction

Shift Manager, Planet Fitness

Erie, PA

2009-2010

● In charge of member services

● Ensured all members and guests

greeted promptly

● Enrolled new members, conducted

facility tours, provided “trainer”

services for members

● Performed maintenance on weight

machines

● Supervised 5-member guest services

team ensuring members and guests

greeted, and new members enrolled.

Manager, Advance Auto Parts

Erie, PA

2001-2009

● Responsible for all aspects of store

management including scheduling,

training, merchandising, and

Profit/Loss control

● Worked with commercial parts

specialists increasing commercial

business by 60% and the retail side

by 45%

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Dana Kirby

● Received customer achievement

awards and company awards for

increase in sales and new customers

● Named one of the top 10% managers

in the company for increasing sales

retaining team members, and

successful Profit/Loss control

Manager, D&K Distribution, Corp.

Erie, PA

1998-2000

● Managed 1000,000 sq. foot warehouse

and 15-member staff

● Scheduled freight shipping to and

from warehouse for D&K and outside

vendor trucks

● Communicated with freight company

sales staff re: rates and destinations

in compliance with all DOT rules and

regulations

● Hired, scheduled and trained new

employees re: performance of specific

roles

● Trained new employees in operation

and proper use of forklifts in

preparation for, and in compliance

with OSHA forklift certification tests

● Ensured all payroll procedures for

warehouse staff were carried out

according to company policy.

Assistant Manager, AutoZone

Erie, PA

1995-1998

● Managed 10-member staff

● Performed parts and other inventory

procurement and merchandising

● Performed employee training in

quality control, use of automated

systems, cash handling and customer

service

● Ensured all cash handling and safe

access procedures were carried out

following company policy. Made bank

deposits

● Performed pre-opening/pre-closing

facility checks and opened/closed

facility

Assistant Manager,

Forest City Auto Parts, Co.

Erie, PA

● Operation’s Manager for ten-member

staff including hiring, and termination

decisions

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Dana Kirby

1991-1995 ● Training manager responsible for QA

and employee training re: store

operations and function.

● Ensured all cash handling procedures

were carried out following company

policy. Made bank deposits

● Performed pre-opening/pre-closing

facility checks and opened/closed

facility

Corporal, U.S. Army

Operation Desert Shield/Desert Storm,

3d Armored Division, Iraq

1990-1991

● Ammunition supply/Lead NCO and

security for munitions

Section Leader, U.S. Army

Friedberg, Germany

1988-1990

● Member of 13 Bravo Team, field

artillery crew member

● Section leader for inspections/special

weapons

Education/Certifications/Honors and Awards

Education ● Regents Diploma 1988, Falconer

Central School, Falconer, NY

Certifications ● Certified Ford Motor Co service writer

● Certified Volkswagen trainer

Honors/Awards ● Awarded two Army achievement

medals for conduct/leadership during

USAEURO inspections/special

weapons, Friedberg, Germany

● Awarded Bronze Star for heroism, 3d

Armored Division, Iraq

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