DC

DEBRA CESTARO

ad0j06@r.postjobfree.com 704-***-**** Charlotte, NC 28269

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly to reach business goals. Teamwork

Referrals/Sales Management

Customer Relationship Building

Strong Sense of Banking Ethics

Excellent Communication Skills

Exceptional Customer Service

Cash Handling

Computer Skills

United Community Bank Charlotte

Carolina

Teller Service Representative

Greeted customers and identified their banking needs. Provided assistance to customers with transactions, such as deposits, withdrawals, check cashing, loan payments, and balance inquiries. Cross-sold additional bank products based on customer needs. Delivered exceptional customer service in person or over telephone. New Dominion Bank Charlotte, North

Carolina

Customer Service Representative

Provided excellent customer service to resolve customer complaints in a timely manner.

Offered products and services to meet customers' needs and goals. Performed teller and new account transactions.

Wachovia Bank (SouthTrust Bank)

Charlotte, North Carolina

Branch Support Manager

Used coaching and performance strategies to improve team results and build successful environments.

Developed and maintained strong customer relationships through excellent customer service, problem solving, and follow-up. Exceeded customer service and sales goals by managing staff, overseeing daily activities, and providing guidance.

Middletown Savings Bank Middletown,

New York

Training Manager

Translated complex product information and concepts into simple learning materials.

Integrated new approaches and technologies to keep training fresh and effective.

Organized and coordinated training sessions for new and existing employees.

Orange County Community College Middletown, NY

Some College (No Degree) in Accounting And Finance Summary

Skills

Experience

Education and Training

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