Herb Bohannan

ad0iwu@r.postjobfree.com

214-***-****

linkedin.com/in/herb-bohannan-3946b0292

Experienced IT Professional QA Testing SCCM InTune PowerShell AI/ML VMWare

Results-driven IT professional with over 20 years of experience in software quality assurance, specializing in creating effective test cases utilizing SCCM, InTune, VMWare Horizon and PowerShell scripts. Proven expertise in ensuring application reliability and functionality across diverse Windows versions. Adept at troubleshooting software, leveraging automation tools, and implementing efficient deployment strategies. Also involved in researching and testing emerging technology trends (currently Generative AI).

QA Assurance Engineer III Federal Reserve Bank of Dallas - May 2012 - Current

- Developed comprehensive QA test cases and executed them to validate the functionality of MS Windows COTS and homegrown applications.

- Utilized SCCM to efficiently validate software package deployment and installation, create collections, and assign virtual/physical Windows systems for testing purposes.

- Implemented virtual computing solutions using VMware Horizon, optimizing resource utilization and supporting work from home during Covid.

- Designed, updated and implemented PowerShell scripts to automate testing processes, improving efficiency and accuracy.

- Collaborated with the Windows and Virtualization teams to pilot and deploy Windows 10 across the enterprise (including 20H2, 21H2 and 22H2 updates).

- Currently a contributing member of the Windows 11 pre-production evaluation team. Actively reviewing upgrades and clean installs on both physical and virtual systems.

- Experienced in utilizing SCCM's Configuration Manager and Software Center to discover, install, troubleshoot and uninstall test application packages as well as creating and managing collections in Canary.

- Experienced in packaging applications using MSI and utilizing tools such as Admin Studio, Sapien PowerShell Studio, and Visual Studio Code.

- Utilized Microsoft RSAT Tools for active directory maintenance and validating GPO updates.

- Conducted frequent browser testing across Microsoft Edge for Business, Chrome, Firefox, and Safari (MAC), including whitelisting and blacklisting validation.

- Ensured the compatibility and stability of desktop and laptop systems through quarterly BIOS and patch update deployment and performance validation.

- Conducted thorough end to end testing and validation of MBAM and Bitlocker in both Non production and pre production environments.

- Utilized Microsoft Operating System Deployment (OSD) to efficiently image large numbers of test systems in non-production environments.

- As part of QA testing Imaged Windows production systems for pre-production UAT, ensuring smooth transitions and minimizing downtime.

- Member of AI/ML Innovation workgroup, creating charter for AI recommendations and use cases.

- Member of Windows Product Team researching vendor roadmaps and industry trends.

- Unstructured Testing of multiple AI models including: Chat GPT 4.0, GPT 3.5, Claude2, Perplexity, Bing Chat and Llama

- Exposure to FedRamp

- Multiple security trainings on PII and U.S Treasury Matters

**SKILLS:**

- Microsoft Teams group admin

- Software Quality Assurance

- Service Now ticketing and reporting

- JIRA Agile Methodology and Kanban

- Test Case Development

- SCCM (Configuration Manager, Software Center)

- InTune Endpoint Management

- PowerShell Scripting

- MSI / Deployments

- AD / AAD / Group Policy

- Azure / Windows 11 / Windows 10

- Application Packaging (MSI)

- MBAM / Bitlocker

- Microsoft Remote Administration

- Browser Testing (Microsoft Edge, Chrome, Firefox, Safari)

- BIOS and Patch Update Validation and deployment

- Microsoft OSD

- VMWare Horizon VDI

- Visual Studio Code

- Service Now

**Education:**

Bachelor of General Studies with MIS concentration, The University of Texas at Dallas

Recent Classes include: Generative AI – Udemy, Cybersecurity Awareness – Dept of Homeland Security,

AWS Fundamentals and Azure Fundamentals – A Cloud Guru, and Azure AI - Microsoft Learn

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