Customer Support Management Team

REENA VARGHESE

*** ******** *****,***** ********* Nj 08902

Mobile: 845-***-**** E-Mail: **********@*****.***

Seeking assignments in Operations (Sales Manager / Customer Support) with a reputed Health care sector

APERCU

A result-oriented professional with over 13 years 6 Months of experience in United States all over Hospital Administration, Team Training Services, Customer Support.

Presently seeking a job for the designation of Sales Manger, Director and customer support.

Functional experience involves complete customer care including sales, assessment, planning, intervention, implementation and evaluation and providing basic customer support.

Gained exposure of managing operations in pharmacy sales, casher, and customer relation officer.

Actively involved in disseminating industry information through Workshops, Seminars, School Health, Home Visits and Research Works.

Stable and courageous enough to face & solve difficult emergency situations; possesses good knowledge.

Key member of the Disaster Management Team in Mall Premises; maintained effective communication with Team Leaders.

THE SKILL SET

Proficiency in assisting in the following procedures:

Sales

Marketing

Counter sales

Inventory of Medicines

Maintaining cash register

Answering phone calls

ORGANISATIONAL DETAILS

JULY 2020 TO DECEMBER 22 LOREL USA AS TEAM MEMBER

JULY 2019 GEODIS PICK AND PACK SUCH AS RF GUN TO FINDAND PICK PRODUCTS FOR ORDER

June 2017-June 2019: Life Extension in New Jersey

Check assigned bin find out the right medicine

Check the sku number and the part number on pick sheets make sure is matched

Collect the correct medicine and scan make sure is matched

Any error comes up check that error and find out a solution

Apr’2013 -May 2017 : Matter of Health in New York

Handling cash register

Jan’ 11- Feb’ 12 : Good Samaritan Hospital in New York

Unit assistant

Dec’ 08 – Dec’ 10: Dollar general Store in New York

cashier

Apr’ 06 – Dec’ 08: National Whole Sale Liquidators in New York

Work in aclothing department

Feb’ 02 – Mar’ 06: Pinevally Nursing Home and Jembro Store in New York

Activity leader

Key Result Areas:

Operations

Providing assistance for customers to find out their needs.

Handling all emergency and mass situations in the mall and maintain comforts for the customers.

Ensuring provision of high standard quality service to all of our clients.

Healthcare Services & Administration

Organising medical education programs for promoting healthcare issues such as prevention of disease, health promotion, fitness & lifestyle and participating in public health activities.

Planning, organizing, executing and direct care.

Team Training & Development

Planning/directing the assignment & training of professional/ non-professional personnel and providing staff development programs for all levels.

Teaching & tutoring by planning, preparing and presenting lessons of new joining staffs.

Imparting practical knowledge to assisting and handling the customers.

CERTIFICATIONS

Certified Pharmacy Technician and Phlebotomy and EKG.(Lic # 15248)

MEMBERSHIP

Pharmacy Technician.

PERSONAL DETAILS

Date of Birth : 4th June 1985

Nationality : United States of America.

Marital Status : Married

No. of Dependents : 3

Passport Number : 499161213, Date of Expiry: Sep’ 2022

Languages known : Malayalam, English

Address : 311 Crescent Court North Burnswick NJ 08902

Reference : Available on request

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