Customer Service Specialist
Resume:
MC
Michelle Carmon
Professional Summary
I am a organized and dependable candidate who is looking to seek and maintain a fulltime position that offers professional challenges and growth, utilizing interpersonal skills, excellent time management and problem solving skills. I am successful at managing and prioritizing multiple assignments and projects with a positive attitude. I have the willingness to take on added responsibilities to meet team goals and show I am a solid team player who not only is detail-orientated but has strong organizational skills, along with proven skills in establishing rapport with customers. Every call, every customer is family.
Work History
Farmers Insurance Company - Customer Service Specialist Remote
02/2023 - Current
Amazon - Customer Service Agent
Remote
08/2022 - 02/2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
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Took payment information and other pertinent information such as addresses and phone numbers to place orders.
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Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
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Resolved concerns with products or services to help with retention and drive sales.
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● Provided primary customer support to internal and external customers.
● Answered constant flow of customer calls with minimal wait times. Participated in team meetings and training sessions to stay informed about product updates and changes.
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● Maintained and managed customer files and databases. *********@*******.***
Monroe, MI 48162
Skills
Call Volume and Quality Metrics / Call
Control
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Documenting and Records
Management
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● Microsoft Office / Quickbooks
Administrative and Office Support /
Duties
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Calm and Professional Under Pressure
/ Dependable and Responsible
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Independent Worker / Multitasking
Abilities
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Order / Refund Processing and Billing
Adjustments
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Data Entry / Data Processing / Word
Processing
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● Strong Problem Solver
Caring and Empathetic / Understand
Customer Needs
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● Invoice Preparation and Processing
Time Card Processing / Payroll
Processing
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Education
06/1997
Monroe High School
Monroe, MI
High School Diploma
Safety 1st, Inc - Safety Manager
Newport, MI
01/2007 - 01/2022
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Responded to customer calls and emails to answer questions about products and services.
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Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
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Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
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● Addressed customer account discrepancies and concerns. Adapted to new applications and maintained knowledge of current technologies.
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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
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● Answered constant flow of customer calls with minimal wait times.
● Updated account information to maintain customer records. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
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Answered customer telephone calls promptly to avoid on-hold wait times.
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Communicated with clients regarding account services, statements, and balances.
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Educated clients on account services and resolved client inquiries regarding statement information and account balances.
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Handled customer inquiries and suggestions courteously and professionally.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Participated in team meetings and training sessions to stay informed about product updates and changes.
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Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
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Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
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Facilitated meetings with upper management and executives to discuss ways that safety could be improved.
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Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
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Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
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Conducted safety audits and inspections to identify workplace hazards and deficiencies.
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Investigated incidents, determining root causes and implementing corrective actions.
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Monitored workplace activities to determine compliance with safety regulations and standards.
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Fusion Oil, Inc - Human Resources/ Office Manager/Payroll Specialist Romulus, MI
01/2000 - 01/2007
Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
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Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
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Provided new-employee health and safety orientations and developed materials for presentations.
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Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
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Reviewed and screened applicant resumes to identify qualified candidates.
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Managed payroll processing and benefits to compensate employees for service rendered.
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Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
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● Oversaw and managed hiring process and assisted human resources. Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
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Planned and managed recruitment activities for new hires using strategic personnel, staffing, and position management practices.
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Completed payroll accurately and timely to meet employee expectations.
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Calculated wages, deductions and bonuses in accordance with company policies.
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Updated employee files with new details such as changes in address or salary levels.
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● Audited timesheets and payroll records for accuracy.
● Assisted with recruitment and onboarding of new employees. Performed data entry tasks and maintained accurate records of employee payroll information.
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Maintained confidentiality of employee records and payroll information.
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Maintained employee privacy and protected payroll operations by keeping all information confidential.
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Maintained employee confidence and protected payroll operations by keeping information confidential.
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