Customer Care Specialist
Resume:
L A U R E N B R A N T
PROFESSIONAL EXPERIENCE
REALTOR
Keller Williams Realty Centre, Frederick, MD / Sep 2018 – Present Consult with escrow companies, lenders, and home inspectors to verify that terms and conditions of purchase agreements are met before closing dates.
Advise clients on market conditions, prices, mortgages, legal requirements and related matters.
Compare properties with similar properties that have recently sold to determine competitive market prices.
Interview clients to establish what kinds of properties they were seeking and produced lists meeting those requirements from available properties.
Encourage sales of properties through advertisements, open houses, multiple listing services and other online advertising platforms.
Provide planned marketing and property procurement support to continuously grow an extensive client-base.
PROPERTY MANAGER
Porceir-Miller Management LLC., Frederick, MD / Mar 2016 – Jan 2019 Initiated a series of marketing campaigns including email, print, digital, outdoor and social media analysis, Crafted concept and content for journal ads, direct mail campaigns and blogs. Analyze bids from contractors for provision of property services
(i.e., cleaning, maintenance, and security), leading to an average 2.2% year-on-year decrease in expenditure.
File local and state taxes on behalf of landlords by using Intuit QuickBooks, resulting in a 35% lower incidence of tax-related penalties when compared to Maryland-based competitors . Met with potential tenants to show properties, explain occupancy terms, and negotiate rents.
Perform a variety of accounting activities, such as preparing between 10-15 check requests, expense reports, purchase orders, and invoices a week.
OPTICIAN/ ADMINISTRATIVE ASSISTANT
Mt. Airy Eyecare, Mt.Airy, MD / Apr 2011 – Jan 2016 Design, tting, and dispensing of corrective lenses for the correction of a person's vision. Assist with narrowing down the patients choices so they nd the ultimate look, t. and functionality you want from your eyewear.
Managing of all patient records and charts from start to nish. Complete data input of vision prescription and measurements Managing inventory of assets and supplies, sourcing for suppliers like Luxottica (vendors) and submitting invoices
Scheduling and coordinating meetings or events with cosmetic and corrective eyewear sales representatives
REFERENCES
References available upon request
*********@*****.***
3618 Carriage Hill Dr.
Frederick, MD, 21704
EDUCATION
MONTGOMERY COLLEGE
Rockville, MD
Associate degree in Nursing
Nursing (May 2011)
KAPLAN UNIVERSITY
Frederick, MD
CMA Clinical Medical Assisting
(Jun 2009)
ADDITIONAL
SKILLS
Extensive knowledge of how to
use analytic tools such as
Google Analytics to formulate
content creation strategies
Knowledgeable of all federal
and local laws regarding real
estate
iRealty Manager and KW
Command (MLS managers)
Pro cient in using Adobe
Photoshop and Adobe
InDesign for graphics creation
LICENSES AND
CERTIFICATIONS
Real Estate License: State of
Maryland, 2018
Member of the National
Associations of Realtors (NAR)
and the Frederick County
Association of Realtors (FCAR).
NRDS ID: 460003913
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