Customer Service Sales Associate
Resume:
Committed professional with experience in customer service and sales in the retail industry and manufacturing companies. Skilled in upselling, cross-selling, and merchandising. Highly organized and detail -oriented with excellent communication skills. Over 25 years of experience in customer service.
SKILLS
Cash Handling Accuracy Verbal Communication
Adapt to Diverse Groups Time Management
Excellent People Skills Dispute Mediation
Teamwork and Collaboration Conflict Resolution
Shipment Processing Inventory Control Procedures
POS System Operations Problem Solving Skills
EXPERIENCE
SALES ASSOCIATE Rockwall, TX
Beall’s (formerly Burkes Outlet) April 2023- Present
Met Merchandising standards by keeping store stocked and products faced.
Encouraged customers to make additional purchases and suggested relevant items.
Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
Offered rewards and benefits to the customers according to company policy
Engaged with guests to understand and anticipate customer service needs.
Handled customer complaints and inquiries in a courteous and efficient manner.
CUSTOMER SERVICE REPRESENTATIVE Garland, TX
IFS Industries October 2016-October 2018
Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
Responded to telephone inquiries and complaints following standard operating procedures.
Maintained a high level of professionalism when dealing with difficult customers.
Performed data entry tasks accurately and in a timely manner.
Maintained an updated knowledge base of current products, services, pricing, promotions.
Addressed customers courteously using suitable methods and problem-solving skills.
Processed orders, returns, and exchanges in an accurate and efficient manner.
References available upon request
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